Jonathan Chami
Oviedo,FL
Summary
Strong leader and problem-solver dedicated to promote organizational efficiency. Always uses independent decision-making skills and sound judgment to positively impact company success. Also a very collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Passenger Assistant
Prospect Airport Services
05.2021 - Current
- Assist anyone who comes through Orlando International Airport who is in need of a wheelchair, accommodate them with anything they need and take them to their gate or board them off a flight.
- First line for anything first aid, and if they had any issues with anything through their flight experience.
- Communicate with Pilots, Flight attendants to make sure the passenger gets what they need.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Tagged baggage and routed to appropriate location for loading and screening.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Developed and implemented strategies to minimize customer wait times.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Answered questions regarding flight schedules, travel routes and arrival times.
- Provided customers with information on routes, timetables or concourses.
Education
High School Diploma -
Winter Park High School
Winter Park, FL05.2023
Associate of Arts - Computer Science
Valencia College
Orlando, FL05.2025
Bachelor of Science - Computer Science And Programming
University of Central Florida
Orlando, FL05.2027
Skills
- Very quick learner with great work ethic
- Technical Skills
- Strong Leadership
- Achieved multiple Microsoft/ Keyboarding Certifications throughout Middle/High School
- Active Learner in Java/Python/C
- Great analytical and critical thinking
- Customer service experience
- Great leadership and adaptability and flexibility
- Time management
- Organization
- Communication skills
- Experience with Avtech/Android software
- Very helpful and determined to learn new things
- Always committed and stable when it comes to time management
- Love to work around and meet new people
- Very responsible and disciplined
- Great compassion and confidence
- Always wanting to learn and experience
- Guest Experiences
- Federal Guidelines
- Disabled Passenger Assistance
- Customer Inquiries
- Passenger Service
- FAA Regulations
Languages
English
Native or Bilingual
Arabic
Full Professional
Spanish
Professional Working
Timeline
Passenger Assistant
Prospect Airport Services
05.2021 - Current
High School Diploma -
Winter Park High School
Associate of Arts - Computer Science
Valencia College
Bachelor of Science - Computer Science And Programming
University of Central Florida
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