Jonathan Channel
The Bronx,NY
Summary
Dynamic IT Technician with a proven track record at Matt Edwards, excelling in system performance optimization and network maintenance. Expert in application installations and security patching, I effectively resolved end-user issues while enhancing operational efficiency. My strong troubleshooting skills and commitment to information security ensure reliable and secure IT environments.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Technician
Matt Edwards
03.2022 - 05.2024
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Configured systems according to prescribed software and hardware frameworks.
Education
High School Diploma -
New York City College of Technology
Brooklyn, NY06-2028
Skills
- Application installations
- Debugging
- Security patching
- System performance optimization
- Information security
- Hardware installation
- Network maintenance
Certification
- Cisco Certified Entry Networking Technician (CCENT) - Cisco Systems.
- CompTIA A+ - Computing Technology Industry Association.
- CompTIA Network+ - Computing Technology Industry Association.
Languages
English
Full Professional
Timeline
IT Technician
Matt Edwards
03.2022 - 05.2024
High School Diploma -
New York City College of Technology
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