Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Chapman

Moravia

Summary

Professional retail supervisor with proven track record in store management and team leadership. Adept at optimizing store operations, driving sales, and enhancing customer satisfaction. Strong focus on fostering collaborative environments, adapting to dynamic retail needs, and ensuring reliable and efficient performance. Skilled in inventory management, employee training, and customer service excellence.

Overview

10
10
years of professional experience

Work History

Store Supervisor

Kinney Drugs
03.2017 - 07.2024
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
  • Conducted inventory analysis to determine optimal stock levels.
  • Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
  • Answered product questions and assisted customers in selection and checkout.
  • Answered questions about store policies and addressed customer concerns.


Cashier

Kinney Drugs
06.2016 - 02.2017
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.

Cashier

Kinney Drugs
06.2014 - 06.2016

Education

Associate of Science - Music Production

Full Sail University
Winter Park, FL
07-2025

High School Diploma -

Cicero North Syracuse High School
Cicero, NY
06-2015

Skills

  • Inventory management
  • Customer service
  • Staff supervision
  • Multitasking and organization
  • Store opening and closing
  • Store maintenance
  • Employee training
  • Cash management

Timeline

Store Supervisor

Kinney Drugs
03.2017 - 07.2024

Cashier

Kinney Drugs
06.2016 - 02.2017

Cashier

Kinney Drugs
06.2014 - 06.2016

Associate of Science - Music Production

Full Sail University

High School Diploma -

Cicero North Syracuse High School

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