Jonathan Cole
Hickory,NC
Summary
Organized and dependable professional, successful at managing multiple priorities with a positive attitude driven by an empathetic approach. Willingness to take on added responsibilities to meet team goals and individual benchmarks. Gifted in building and maintaining positive relationships.
Overview
13
13
years of professional experience
Work History
Account Manager
Pizza Wholesale Of Lexington
10.2022 - Current
- Met sales growth goals by offering excellent customer service.
- Strengthened VCP relationships by maintaining open communication and promptly addressing any concerns or issues.
- Recorded product levels and set build-to levels to reorder and restock appropriate amounts.
- Responded to customer issues promptly to build strong professional relationships.
- Communicated with store employees to maintain proper HBP approved practices and product quality.
- Installed, upgraded and removed onsite signage and marketing.
- Worked with new stores to successfully meet unit sales goals
- Performed effectively in self-directed work environment.
- Presented professional image consistent with company's brand values.
Paramedic Lieutenant
Davie County EMS
07.2014 - 10.2022
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Contributed to development of department-wide policies, procedures, and protocols aimed at enhancing operational effectiveness.
- Upheld high standards of professionalism within the team by modeling ethical behavior in all aspects of work.
- Increased patient survival rates through rigorous training of paramedic staff in advanced life support techniques.
- Addressed any performance or disciplinary issues within the team promptly and fairly, ensuring a positive work environment for all staff members.
- Conducted regular quality assurance audits of patient care records, identifying areas for improvement and implementing necessary changes.
- Ensured compliance with state and federal EMS operations regulations.
- Developed strong relationships with local hospitals and healthcare providers, ensuring smooth patient handoffs and improved care coordination.
- Introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Increased crew morale through effective leadership, open communication, and recognition of accomplishments.
- Promoted a culture of safety within the department by enforcing strict compliance with health regulations and industry best practices.
- Conducted public education programs on CPR, first aid, and other life-saving techniques.
- Mentored new paramedics, providing guidance on professional growth opportunities and career advancement strategies.
- Ensured crew safety by maintaining thorough knowledge of local geography, roadways, and traffic patterns.
- Led team debriefings after high-stress calls to foster open communication, identify areas for improvement, and provide support to fellow crew members.
Paramedic Crew Chief
Gaston County Emergency Medical Services
11.2011 - 08.2014
- Communicated call priority to driver to support safe and timely arrival to scene.
- Delegated tasks and delivered appropriate care and accident patients.
- Upheld strict confidentiality standards when managing sensitive patient information in accordance with HIPAA guidelines.
- Enhanced patient care by implementing effective emergency medical procedures and treatment protocols.
- Developed strategy during ambulance transport and prepared equipment and supplies to be readily available.
- Provided life-saving interventions for critical patients, utilizing advanced airway management techniques and cardiac support measures.
- Conducted comprehensive patient assessments while maintaining accurate documentation for continuity of care upon arrival at the hospital.
- Established rapport with patients, families, and bystanders through compassionate communication during high-stress situations.
- Developed strong relationships with local law enforcement and other first responders, facilitating a cohesive, team-based approach to emergency situations.
- Streamlined communication with dispatchers and hospital staff, improving response times and coordination.
- Maintained a clean and organized ambulance environment that facilitated efficient delivery of patient care services.
- Mentored junior paramedics to develop their clinical skills and knowledge of pre-hospital emergency medicine.
- Demonstrated adaptability in handling diverse patient populations ranging from pediatrics to geriatrics across various medical emergencies.
- Participated in ongoing professional development opportunities to stay current with best practices in emergency medicine and maintain licensure requirements.
- Utilized knowledge of area medical facilities to choose appropriate hospital destination for patients.
- Safeguarded patient dignity by providing compassionate care and respecting cultural differences while administering medical treatment.
- Reduced on-scene time by efficiently assessing patient conditions and determining appropriate transport methods.
- Examined ambulance and equipment to meet safety protocols and readiness for calls.
Skills
- Teamwork and Collaboration
- Relationship Building
- Customer Engagement
- Networking
- Food service industry knowledge
- Food safety and sanitation
- Complex Problem-Solving
- Staff Training
- Friendly, Positive Attitude
- Time Management
Accomplishments
2023 Top Performing District / Pizza unit volume increase/ Top average sales dollars per VCP
2017-2022 AHA Gold Plus Standard Cardiac Care Provider
2014 Outstanding Teamwork commendation
2013 Clinical Excellence commendation
2011 Outstanding Provider Gaston County EMS
Timeline
Account Manager
Pizza Wholesale Of Lexington
10.2022 - Current
Paramedic Lieutenant
Davie County EMS
07.2014 - 10.2022
Paramedic Crew Chief
Gaston County Emergency Medical Services
11.2011 - 08.2014
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