Jonathan Collazo
Rahway,NJ
Overview
6
6
years of professional experience
Work History
Hospital Security Guard
Hackensack Meridian Health
Perth Amboy, NJ
02.2024 - Current
- Ensure the safety and security of patients, staff, and visitors within the facility.
- Monitor patient behavior to detect and prevent incidents of violence or self-harm.
- Conduct regular patrols of hospital premises, including inpatient units and high-risk areas.
- Respond promptly and effectively to emergency codes (e.g., Code Gray, Code Blue).
- Assist clinical staff during crisis situations, including physical interventions or restraints when necessary and authorized.
- Enforce hospital policies, visitor protocols, and patient movement restrictions.
- Monitor surveillance systems and control access to restricted areas.
- De-escalate volatile situations using verbal intervention and nonviolent crisis intervention techniques (e.g., CPI-certified tactics).
- Report all incidents and unusual activities via detailed documentation and incident reports.
- Collaborate with law enforcement, emergency responders, and internal departments as needed.
- Conduct searches for contraband and secure prohibited items safely.
- Escort patients, visitors, or staff as required, including during patient transfers or discharges.
- Maintain strict confidentiality and adhere to HIPAA and patient rights regulations.
- Participate in safety drills, training sessions, and ongoing professional development.
- Ensure compliance with all hospital safety protocols and Joint Commission standards.
Dispatch office work
B & L Towing and road services
Carteret, NJ
03.2022 - Current
- Coordinate and dispatch tow truck drivers to emergency and non-emergency calls across a wide geographic area.
- Communicate effectively with customers, drivers, law enforcement, and roadside assistance partners (e.g., AAA, insurance companies).
- Use GPS, dispatch software, and radio systems to assign and monitor calls in real time.
- Prioritize incoming service requests based on urgency, location, and driver availability.
- Maintain detailed logs of dispatched calls, times, and outcomes for billing and recordkeeping.
- Handle high-volume inbound and outbound calls while maintaining professionalism under pressure.
- Provide accurate ETA updates and status reports to customers and clients.
- Navigate service issues, delays, or driver conflicts with problem-solving and strong judgment.
- Ensure compliance with DOT regulations, towing procedures, and company policies.
- Monitor and update driver locations, vehicle statuses, and job completions in dispatch systems.
- Coordinate with mechanics or yard staff for vehicle drop-offs, storage, or impound management.
- Assist with scheduling, shift coverage, and route planning to optimize response times.
- Support new driver onboarding by guiding them through dispatch protocols and call procedures.
- Maintain situational awareness of weather, traffic, and road conditions affecting response.
Security guard
EL PATIO
Perth Amboy, NJ
01.2019 - Current
- Supervise and coordinate security staff to ensure a safe environment for patrons and employees.
- Oversee entry protocols, including ID checks, dress code enforcement, and capacity control.
- Train and manage security personnel on conflict de-escalation, crowd control, and emergency response procedures.
- Monitor patron behavior and intervene in situations involving disorderly conduct, fights, or intoxication.
- Work closely with bar management to enforce house policies, local laws, and liquor license regulations.
Security Guard
Jewish Renaissance Medical Center
Perth Amboy, NJ
02.2023 - 08.2023
- Maintain a visible security presence to ensure the safety of patients, staff, and visitors.
- Monitor entry points and control access to restricted areas within the clinic.
- Verify identification and manage visitor check-ins according to clinic protocols.
- Patrol clinic premises regularly to deter theft, vandalism, and unauthorized activity.
- De-escalate tense situations with patients or visitors using verbal intervention techniques.
- Respond promptly to incidents, disturbances, or emergencies, including medical or behavioral crises.
- Collaborate with healthcare staff to support patient care during behavioral health episodes or potential escalations.
- Write accurate and detailed incident reports for internal use and law enforcement if required.
- Observe CCTV surveillance systems and report suspicious behavior or breaches.
- Ensure compliance with HIPAA and patient privacy standards during all security interactions.
- Assist with crowd control during peak hours, vaccination drives, or public health emergencies.
- Support evacuation procedures and participate in emergency preparedness drills.
- Protect clinic property and assets during and after operational hours.
- Communicate effectively with local police, fire departments, and emergency responders when necessary.
Driver/Dispatcher
Friends and family trucking company
Rahway, NJ
08.2021 - 03.2022
- Operated 16-26 ft. box trucks for local and regional deliveries of goods and materials.
- Safely loaded, secured, transported, and unloaded cargo with minimal supervision.
- Maintained clear communication with dispatchers, customers, and warehouse staff to ensure timely deliveries.
- Handled delivery paperwork, including bills of lading, invoices, and customer signatures.
- Provided excellent customer service at drop-off and pick-up locations, representing the company professionally.
- Assisted with route planning and navigation to improve delivery efficiency and reduce fuel usage.
- Performed occasional warehouse or labor support, including inventory checks and manual loading.
Service Advisor
Pep Boy Auto
Edison, NJ
06.2019 - 08.2020
- Greet customers promptly and professionally to assess vehicle service needs and concerns.
- Provide accurate repair estimates, explain recommended services, and secure customer authorizations.
- Schedule appointments efficiently to maximize shop productivity and minimize customer wait times.
- Communicate clearly with technicians to relay customer concerns and ensure proper diagnostics.
- Translate technical information into easy-to-understand language for customers.
- Monitor repair progress and provide regular updates to customers on service status and any changes.
- Ensure high levels of customer satisfaction by delivering honest, informed, and courteous service.
- Upsell maintenance packages, warranties, and promotional services based on vehicle needs and manufacturer guidelines.
- Handle customer complaints or disputes with professionalism and problem-solving skills.
- Maintain accurate service records, invoices, and documentation using Pep Boys' point-of-sale system.
Education
High school diploma - undefined
Perth Amboy High School
Perth Amboy, NJ06.2019
Skills
- Typing
- Microsoft Office
- Upselling
- Money Handling
- Bilingual
- Pricing
- Customer service
- Retail Sales
- Serving Experience
- Microsoft Word
- Administrative experience
- Time Management
- Spanish
- Auto Service Management
- Communications
- Emergency preparedness
- Security awareness
- Asset protection
- ER security
- Alarm response
- Parking enforcement
- Relationship building
- Data entry
- Keen observer
Personal Information
- Visa Status: Authorized to work in the US for any employer
- Work Permit: Authorized to work in the US for any employer
New Jersey Earned Sick Leave Notice of Employee Rights
- Under New Jersey’s Earned Sick Leave Law, most employees have a right to accrue up to 40 hours of earned sick leave per year. Go to nj.gov/labor to learn which employees are covered by the law.
- New employees must receive this written notice from their employer when they begin employment, and existing employees must receive it by November 29, 2018. Employers must also post this notice in a conspicuous and accessible place at all work sites, and provide copies to employees upon request.
- YOU HAVE A RIGHT TO EARNED SICK LEAVE.
- Amount of Earned Sick Leave
- Your employer must provide up to a total of 40 hours of earned sick leave every benefit year. Your employer’s benefit year is:
- Start of Benefit Year: benefits anniversary date End of Benefit Year: benefits anniversary date
- Rate of Accrual
- You accrue earned sick leave at the rate of 1 hour for every 30 hours worked, up to a maximum of 40 hours of leave per benefit year. Alternatively, your employer can provide you with 40 hours of earned sick leave up front.
- Date Accrual Begins
- You begin to accrue earned sick leave on October 29, 2018, or on your first day of employment, whichever is later.
- Exception: If you are covered by a collective bargaining agreement that was in effect on October 29, 2018, you begin to accrue earned sick leave under this law beginning on the date that the agreement expires.
- Date Earned Sick Leave is Available for Use
- You can begin using earned sick leave accrued under this law 120 days after you begin employment.
- Acceptable Reasons to Use Earned Sick Leave
- You can use earned sick leave to take time off from work when:
- You need diagnosis, care, treatment, or recovery for a mental or physical illness, injury, or health condition; or you need preventive medical care.
- You need to care for a family member during diagnosis, care, treatment, or recovery for a mental or physical illness, injury, or health condition; or your family member needs preventive medical care.
- You or a family member have been the victim of domestic violence or sexual violence and need time for treatment, counseling, or to prepare for legal proceedings.
- You need to attend school-related conferences, meetings, or events regarding your child’s education; or to attend a school-related meeting regarding your child’s health.
- Your employer’s business closes due to a public health emergency or you need to care for a child whose school or child care provider closed due to a public health emergency.
- Family Members
- The law recognizes the following individuals as “family members:”
- Child (biological, adopted, or foster child; stepchild; legal ward; child of a domestic partner or civil union partner)
- Grandchild
- Sibling
- Spouse
- Domestic partner or civil union partner
- Parent
- Grandparent
- Spouse, domestic partner, or civil union partner of an employee’s parent or grandparent
- Sibling of an employee’s spouse, domestic partner, or civil union partner
- Any other individual related by blood to the employee
- Any individual whose close association with the employee is the equivalent of family
- Advance Notice
- If your need for earned sick leave is foreseeable (can be planned in advance), your employer can require up to 7 days’ advance notice of your intention to use earned sick leave. If your need for earned sick leave is unforeseeable (cannot be planned in advance), your employer may require you to give notice as soon as it is practical.
- Documentation
- Your employer can require reasonable documentation if you use earned sick leave on 3 or more consecutive work days, or on certain dates specified by the employer. The law prohibits employers from requiring your health care provider to specify the medical reason for your leave.
- Unused Sick Leave
- Up to 40 hours of unused earned sick leave can be carried over into the next benefit year. However, your employer is only required to let you use up to 40 hours of leave per benefit year. Alternatively, your employer can offer to purchase your unused earned sick leave at the end of the benefit year.
- You Have a Right to be Free from Retaliation for Using Earned Sick Leave
- Your employer cannot retaliate against you for:
- Requesting and using earned sick leave
- Filing a complaint for alleged violations of the law
- Communicating with any person, including co-workers, about any violation of the law
- Participating in an investigation regarding an alleged violation of the law, and
- Informing another person of that person’s potential rights under the law.
- Retaliation includes any threat, discipline, discharge, demotion, suspension, or reduction in hours, or any other adverse employment action against you for exercising or attempting to exercise any right guaranteed under the law.
- You Have a Right to File a Complaint
- You can file a complaint with the New Jersey Department of Labor and Workforce Development online at nj.gov/labor/wagehour/complnt/filing_wage_claim.html or by calling 609-292-2305 between the hours of 8:30 a.m. and 4:30 p.m., Monday through Friday.
- Keep a copy of this notice and all documents that show your amount of sick leave accrual and usage.
- You have a right to be given this notice in English and, if available, your primary language.
- For more information visit the website of the Department of Labor and Workforce Development: nj.gov/labor.
- Enforced by: NJ Department of Labor and Workforce Development Division of Wage and Hour Compliance, PO Box 389, Trenton, NJ 08625-0389
- 609-292-2305
- This and other required employer posters are available free online at nj.gov/labor, or from the Office of Constituent Relations, PO Box 110, Trenton, NJ 08625-0110
- 609-777-3200.
- If you need this document in Braille or large print, call 609-292-2305. TTY users can contact this department through the New Jersey Relay: 7-1-1.
- Display this poster in a conspicuous place
Timeline
Hospital Security Guard
Hackensack Meridian Health
02.2024 - Current
Security Guard
Jewish Renaissance Medical Center
02.2023 - 08.2023
Dispatch office work
B & L Towing and road services
03.2022 - Current
Driver/Dispatcher
Friends and family trucking company
08.2021 - 03.2022
Service Advisor
Pep Boy Auto
06.2019 - 08.2020
Security guard
EL PATIO
01.2019 - Current
High school diploma - undefined
Perth Amboy High School