Jonathan Corona
Summary
Accomplished Business Process Analyst with a proven track record at Wells Fargo leveraging 14 years of experience enhancing operational efficiency by implementing process improvements and developing procedures to document and certify regulatory compliance. Expert in OpenText and adept at fostering team collaboration, I significantly boosted productivity and maintained perfect audit scores. Skilled in business process mapping and effective communication, I drive strategic changes that result in measurable outcomes. Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Business Process Analyst
Wells Fargo
San Antonio, TX
11.2009 - 05.2024
- Streamlined business processes by analyzing and identifying areas for improvement, reducing inefficiencies and boosting productivity.
- Developed thousands of procedures to account for step by step explanation of process involved tools for end users.
- Established strong relationships with internal clients to better understand their needs and expectations related to process improvements.
- Reviewed procedures for needed updates to projects in implementation to ensure positive results in quality of end user experience as well as maintaining perfect audit scores.
- Tracked Annual Certification of over 13,000 procedures required for yearly government review.
- Implemented new process automation tools to enhance overall workflow and increase operational efficiency.
- Collaborated with upper management to drive strategy and implement new processes.
- Maintained strong working knowledge of ERP, CRM and business intelligence tools and operational features.
- Performed root-cause analysis on recurring issues within existing processes, identifying solutions that addressed underlying causes effectively.
- Collaborated with cross-functional teams to develop optimized business processes, resulting in improved collaboration and communication.
- Managed project timelines and deliverables associated with business process improvements, ensuring successful completion within established timeframes.
- Coordinated testing efforts for proposed changes to ensure smooth integration into existing systems without compromising functionality or stability.
- Mapped processes to holistically examine business flow and identify improvement opportunities.
- Facilitated training sessions for employees on newly implemented processes, ensuring seamless adoption across the organization.
- Developed comprehensive documentation of current processes, enabling easier analysis for future enhancements.
- Designed custom reports and dashboards using data analytics tools, providing valuable insights into the effectiveness of implemented changes.
- Coordinated weekly meetings for internal and external groups.
- Established as reliable resource for staff members troubleshooting complex administrative and training issues promptly.
Training Manager
Transcom Worldwide NA
San Antonio
02.2005 - 09.2009
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
Education
Associate of Science - Communications
San Antonio College
San Antonio, TXSkills
- Technical team interactions
- Team Collaboration
- Effective Communication
- Process change management
- User Acceptance Testing
- Data monitoring
- Expert in OpenText
- Procedure updating
- Presentation Skills
- Business process modeling
- Workflow Analysis
- Requirements Gathering
- Meeting participation
- Team Building and Motivation
- Enterprise Resource Planning
- Business Analysis
- Process Mapping
- Risk Assessment
- Procedure Development
- Project Management
- Process Improvement
- Technical Support
- Documentation Management
- Business Requirements
- Business Planning
- Gap analysis
- Database Management
- Business Process Mapping
- Process Development
- Data Warehousing
- Technical Writing
- Presentations and Decks
- Trend Monitoring
- Web-based reporting tools
- Regulatory Reporting Requirements
Additional Information
Examples of procedure and training materials are available upon request.
Timeline
Business Process Analyst
Wells Fargo
11.2009 - 05.2024
Training Manager
Transcom Worldwide NA
02.2005 - 09.2009
Associate of Science - Communications
San Antonio College