Jonathan Cortez
Anaheim
Summary
Dynamic former U.S. Army soldier with a proven ability to adapt to diverse work environments and thrive under pressure. A natural leader who values collaboration and recognizes the importance of learning from others to foster team growth. Committed to delivering results in a professional and timely manner while leveraging strong communication skills to enhance organizational effectiveness. Eager to contribute a unique perspective and dedication to excellence in any role.
Overview
12
12
years of professional experience
Work History
Entertainment
Disneyland Resort
07.2021 - Current
- Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
- Incorporated stage props to engage audience and create unforgettable moments.
- Navigated through large crowds to sign autographs or pose for pictures at guest request.
- Practiced and rehearsed choreographed dance routines to deliver flawless venue performances.
- Created fun and animated skits aligned with company mission and values for guest enjoyment.
- Received coaching to refine skills and abilities.
- Remained in costume for extended periods for maximum performance effect.
School Certifying Official
New York Film Academy
03.2021 - 01.2026
- VA Certification Compliance: Accurately certify, review, and report student enrollment, hours, and academic progress (using VA Form 22-1999).
- Regulatory Adherence: Monitor and ensure institutional compliance with federal/state regulations regarding VA educational benefits.
- Enrollment Tracking: Report changes in status (withdrawals, probation, graduation) within 30 days to avoid overpayments.
- Student Support & Advising: Serve as a central point of contact, advising students on entitlement, benefits usage, and financial aid options.
- Database Management: Maintain secure student records, auditing files for compliance during auditing visits.
- Collaboration: Coordinate with Bursar and Financial Aid offices to reconcile student tuition and fee billing with VA payments.
- Attended multiple education fairs on behalf of DVS at military instillations to speak to service men and women
Creative Team
NBCUniversal
06.2019 - 07.2021
- Work in teams to create new ideas for marquee events
- Be able to use power-point presentations to demonstrate ideas
- Create original ideas
- Be able to work alone and under pressure
- Applied effective time management techniques to meet tight deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Retail Carnival
NBCUniversal
06.2018 - 06.2021
- managing and sustaining games.
- Welcome all guests approaching and passing by
- take advantage of opportunity to support.
- Restock and account all inventory of game(s).
- manage cash transactions without register
Assistant Store Manager
Halloween Club
08.2017 - 11.2017
- Trained store staff by reviewing and revising orientation to products and sales training.
- Promoted sales by demonstrating merchandise and products to customers.
- Maintained a safe and clean work environment for both workers and customers.
- Prepared reports by collecting, analyzing, and summarizing information.
- Contributes to team effort by accomplishing related results.
Treatment Manager
Smile Select Dental
05.2016 - 12.2016
- Greet and welcome guest who arrive in office and on the phone.
- Updated customers' information including medical history, insurance, phone, etc.
- Managed and maintained presentable lobby for customers.
- Scheduled patients accordingly.
- Maintained schedule for doctors of multiple offices.
- Created treatment plans for patients
- Worked directly with finance companies
Supply Clerk
United States Army
08.2015 - 04.2016
- Prepare all company supply documents.
- Documented company personnel (300) clothing record.
- Receive organization and installation supplies.
- Inventoried and turned-in million dollars worth of equipment.
Infantry
US Army
08.2014 - 04.2016
- Motivated team to perform well in harsh environments.
- Answered telephones and questions appropriately.
- Operated and maintained FM radios and communication devices.
- Made oral and written reports to supervisors on task status.
- Used specialized equipment to detect hazardous materials.
Assistant Manager
Hollister
04.2015 - 01.2016
- Prepared and managed sales floor.
- Maintained customer information in store database.
- Promotes sales by demonstrating merchandise and products to customers.
- Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.
- Prepares sales and customer relations reports by analyzing and categorizing sales
Education
Bachelor's of Fine Arts - Acting for Film
New York Film Academy
Burbank, CA05.2020
Associates Degree - Film Making
Los Angeles Film School
Hollywood, California07.2017
Skills
- Leadership
- Ability to work under pressure
- Self-confidence
- Teaching
- Motivating
- Developing Others
- Organization
- Bookkeeping
- Customer Service
- Schedule Management
- Office Administration
- Guest Control
- Type 55 wpm
LANGUAGES
Fluent In Spanish Language
Timeline
Entertainment
Disneyland Resort
07.2021 - Current
School Certifying Official
New York Film Academy
03.2021 - 01.2026
Creative Team
NBCUniversal
06.2019 - 07.2021
Retail Carnival
NBCUniversal
06.2018 - 06.2021
Assistant Store Manager
Halloween Club
08.2017 - 11.2017
Treatment Manager
Smile Select Dental
05.2016 - 12.2016
Supply Clerk
United States Army
08.2015 - 04.2016
Assistant Manager
Hollister
04.2015 - 01.2016
Infantry
US Army
08.2014 - 04.2016
Associates Degree - Film Making
Los Angeles Film School
Bachelor's of Fine Arts - Acting for Film
New York Film Academy