William Gunn

Orlando,FL

Summary

Dynamic entertainment professional with 34 years at Walt Disney World Resort, excelling in digital puppeteering and live sound production. Proven leadership as a theater director and manager, combining technical expertise in audio/video services with exceptional communication skills. Committed to delivering memorable experiences through creativity and innovation. Experienced business professional with strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in driving business success and fostering team growth.

Overview

years of professional experience

Work History

Entertainment

Walt Disney World Resort

Orlando

10.2004 - Current

Digital Puppeteer – Turtle Talk:
Deliver high-quality, solo, interactive performances for 200 guests at a time
Collaborate with technical teams, adapt in real time.
Maintain show integrity and safety.
Former Roles: Voices of Liberty Vocalist, Monorail Pilot, Merchandise Associate

Owner/Operator

Topgunn Productions

Orlando, FL

07.2024 - Current

Managed daily operations to ensure efficient business performance and customer satisfaction.
Cultivated strong vendor relationships to negotiate favorable terms and enhance product offerings.
Analyzed customer feedback to identify areas for improvement, driving enhancements in service quality.
Managed day-to-day business operations.
Provided exceptional customer service.
Increased customer satisfaction by providing high-quality services and timely communication.
Consulted with customers to assess needs and propose optimal solutions.

DJ

Classic Entertainment

Orlando, FL

06.2006 - Current

Curated music playlists to enhance event atmosphere and engage audiences
Operated DJ equipment, ensuring optimal sound quality during performances.
Collaborated with event planners to meet specific entertainment requirements.
Established strong relationships with clients, leading to repeat business
Managed sound equipment setup and breakdown, ensuring optimal audio quality for each performance venue.
Monitored crowd reactions adjusting set lists accordingly for an engaging experience tailored towards audience preferences.
Manage crowds numbering in the hundreds

Education

High School Diploma - Cyber Security

Purdue Global

Internet

Skills

Entertainment & Show Operations: Digital puppeteering, live sound production, performance cueing and timing, show quality and consistency, audience engagement

Technical & Production: Audio/video systems, DJ and event sound equipment, equipment setup and breakdown, A/V editing, live troubleshooting

Leadership & Communication: Team supervision, mentoring, guest experience focus, training and support

Operations & Business Support: Vendor coordination, feedback analysis, service improvement, scheduling and logistics

Timeline