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Seasoned Customer Service Supervisor with 16 years of experience in team leadership, policy implementation, and issue resolution. Expert in mentoring staff, optimizing service processes, and managing customer disputes to ensure satisfaction. Seeking to leverage supervisory skills and a track record of continuous improvement in a Customer Service Supervisor role.

 Qualified Bus Driver at 18 year old, now with over 18 months of experience in safe passenger transportation. Well-versed in maintaining efficient route times while retaining diligent focus on safety and security. Solid foundation of knowledge, including mastery of many different vehicle types as well as over 40+ routes across four different depots in West Yorkshire. 

Organized and detail-oriented professional with strong IT skills and a proven track record in both independent and team environments. Exceptional communication, leadership, and customer service abilities contribute to effective problem-solving and risk assessment. Maintains safety compliance while thriving under pressure and prioritizing tasks efficiently. Committed to continuous learning and excellence in executing verbal and written instructions.

Current Army National Guard soldier who is hardworking and dedicated to executing and performing my tasks as a member of a team. I am like a sponge and love to learn new skills, as well as utilize my current skills in progressing myself as a valued team member and growing as a leader. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Accomplished professional with expertise in team management and customer service, demonstrating strong leadership and analytical skills. Adept at vehicle maintenance and health and safety compliance, ensuring optimal operational efficiency. Proven ability to foster teamwork and enhance interpersonal communication, aiming to leverage these skills towards continued career growth in a dynamic environment.

Jonathan Cowles

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Bus Driver

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Bicycle Technician

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Bus Driver

Bicycle Technician

Manager

Engineering -

High School -

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