Jonathan Craven
Howell,MI
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
8
8
years of professional experience
Work History
General Manager (GM)
Launch Trampoline Park
Dearborn, MI
04.2023 - Current
- Interim Regional Manager for 3 locations
- General Manager for multiple locations
- Peer to peer support
- Hiring and interviewing
- Profit and loss control (Budgeting)
- Open and closing park
- Managing Inventory (Sysco, Pepsi, Redemption)
- Invoice reporting
- Handling cash (Tills and Deposits)
- Managing staff (Courts, Krave, Cash, Parties)
- Event Coordinating
- Scheduling and Payroll
- Driving sales and marketing events
- Park Cleanliness and Maintenance.
Club Manager
Anytime Fitness
Farmington, MI
06.2022 - 04.2023
- Contacting and finalizing leads
- Meeting with potential training clients
- Providing excellent customer service
- Selling training packages
- Maintaining cleanliness and maintenance of the gym
- Managing training staff
- Scheduling training and appointments for club and staff
- Maintaining KPI's.
Licensed Insurance Agent
North American Senior Benefits
Novi, MI
07.2021 - 10.2022
- Contacting leads and finalizing appointments
- Managing schedule for daily goals and meetings
- Underwriting with potential clients to guide them into proper policy
- Client follow up calls and policy delivery
- Traveling to clients homes to go over premium rates.
Mortgage Loan Officer
Rocket Companies
Detroit, MI
01.2021 - 07.2021
- Setting goals to meet daily kpi's
- Calling clients to pre-approve them for a mortgage
- Daily meetings setting standards for the day
- Organizing work to help with time management
- Collecting documents from clients to process and send to the underwriting team
- Working with other departments to keep processes working smoothly and keeping clients updated.
Sales Manager
The Edge Fitness Clubs
Westland, MI
09.2019 - 01.2021
- Oversee hiring, training, and staffing sales team
- Create production planner for sales team daily productivity
- Managing schedule for sales team
- Filling out daily reports on sales productivity
- Touring, a selling to prospective members
- Driving sales team to reach monthly goals.
General Manager
Planet Fitness
Michigan
07.2016 - 09.2019
- Oversee Hiring, Training, and staffing at the club
- Delegate everyday tasks and responsibilities
- Customer Service and maintaining Positive atmosphere
- Ordering and maintaining inventory
- Covering shifts when needed during the day and overnight
- Organize daily activities based on goals and organization.
Skills
- Sales
- Team Building
- Team Management
- Operations
- Management
- Training &
- Development
- Strategic Planning
- Staff Management
- Budgeting
- Customer Service
- Business Development
- Sales Management
- Relationship
- Salesforce
- AWARDS
- Certifications and Licenses
Timeline
General Manager (GM)
Launch Trampoline Park
04.2023 - Current
Club Manager
Anytime Fitness
06.2022 - 04.2023
Licensed Insurance Agent
North American Senior Benefits
07.2021 - 10.2022
Mortgage Loan Officer
Rocket Companies
01.2021 - 07.2021
Sales Manager
The Edge Fitness Clubs
09.2019 - 01.2021
General Manager
Planet Fitness
07.2016 - 09.2019