Branden Ragland
Ballwin,MO
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
11
11
years of professional experience
Work History
General Manager (GM)
Qdoda Mexican Grill
Chesterfield, MO
06.2019 - 06.2024
- Managing restaurant operations, develop, coach and evaluate employee performance and ensuring systems for training employees are fully implemented and followed
- Upheld the highest standards of cleanliness and staff conduct
- Established a new high-volume food production and delivery system to ensure consistent, on-time, and within budget orders
Assistant Manager
Five Guys
Chesterfield, MO
01.2021 - 06.2023
- Oversee and partner on increasing catering sales
- Manage food and labor costs
- Execute company policies and procedures
- Anticipate and identify problems and initiate appropriate corrective action
- Train, monitor, and reinforce food safety procedures
- Ensured all customers were greeted with a warm, friendly smile
- Developed a system that tracked all in-store customers and exposed new opportunities for customer retention
- Created a system for tracking out-of-stock merchandise, ensuring that all customers were informed of the status of their requested merchandise
Technician Assistant
Ultima Disaster Restoration
St. Louis, MO
04.2017 - 06.2019
- Communicate 10-step process clearly to customer and reinforce customer understanding by listening and asking clarifying questions
- Calculate figures and amounts; measure; price
- Perform water extraction and pack out of contents
- Set up and monitoring of drying equipment
- Deconstruction and removal of affected structure
- Remediate mold using standard accepted practices
Fire Chief
Woodard Cleaning and Restoration
Rock Hill, MO
12.2015 - 04.2017
- Detail cleaning and deodorization of contents using specialized equipment, supplies, and techniques
- Perform work in a thorough and efficient manner to ensure quality work product and minimal damages while consistently attaining established productivity goals
- Utilize ICAT Inventory system to track boxed contents and hard items from unload, cleaning, deodorization, and storage processes
- Partner with Fire Restoration Crew Chiefs and Project Managers on non-cleanable, damages, and opportunities for process improvement
Crew Lead
Raising Canes
Des Peres, MO
12.2013 - 10.2016
- Organizing truck load and helping crew with staying focused on the best interest of the restaurant while encouraging other team members
- Leading the kitchen with excellent communication while continuously watching food quality
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Lifted the morale of employees by improving efficiency and boosting employee job satisfaction
Education
High School Diploma -
Warrenton High School
Warrenton12.2015
Some College (No Degree) - Business Administration
Saint Louis Community College
St Louis, MOSkills
- Power Tools
- Word
- Microsoft Office
- Cash Handling
- Inventory
- Training
- Retail sales
- Management
- Organizational Skills
- Problem solving
- Customer service
- Time management
- Restaurant experience
- Food service
- Leadership
- Microsoft word
- Guest services
- Sales
Timeline
Assistant Manager
Five Guys
01.2021 - 06.2023
General Manager (GM)
Qdoda Mexican Grill
06.2019 - 06.2024
Technician Assistant
Ultima Disaster Restoration
04.2017 - 06.2019
Fire Chief
Woodard Cleaning and Restoration
12.2015 - 04.2017
Crew Lead
Raising Canes
12.2013 - 10.2016
High School Diploma -
Warrenton High School
Some College (No Degree) - Business Administration
Saint Louis Community College
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