Richard Glenn
Covington,USA
Summary
Dynamic professional with 24 years of experience delivering exceptional customer service in the rental industry and 9 years of expertise in branch financial management. Proven ability to develop and mentor high-performing sales teams, fostering a culture of excellence and collaboration. Strong planning, organization, and problem-solving skills drive the successful execution of logistics and inventory management strategies. Adept at managing strategic resources to ensure cost-effective operations while maintaining a focus on order accuracy and customer satisfaction.
Overview
1
1
Certification
21
21
years of professional experience
Work History
General Manager (GM)
EquipmentShare
Conyers, GA
01.2026 - Current
- Managing high volume location
- $71M in fleet management
- Generating $1.9M in revenue
- Supervising the activities and ensuring the productivity of the Inside Sales Representatives, Outside Sales team, Service Department and Drivers
- Managed P&L and responsible for financial performance of the branch
- Financial forecasting and yearly budget planning.
- Overseeing local and regional sales, promotions and campaigns
- Planning and directing the hiring and training of new inside/outside sales representatives, service technicians and drivers
- Directing and coordinating all sales projections and approving expenditures
- Tracking and analyzing sale statistics based on key quantitative metrics
- Monitoring branch inventory levels to ensure proper fleet mixes are utilized.
- Handling and resolving customer complaints regarding our product or services
- Setting discount rates and determining pricing structure
- Implement and maintain standard operating procedures, to ensure the branch is efficient and productive.
- Creating work schedules and maintaining proper accounting of service technician productivity.
- Develop and execute sustainable and cost-effective freight solutions throughout metro Atlanta area of operation.
- Supervise the branches safety programs
Branch Manager
SitePro Rentals
Conley, GA
07.2023 - 01.2026
- Supervising the activities and ensuring the productivity of the Inside Sales Representatives, Outside Sales team, Service Department and Drivers
- Managed P&L and responsible for financial performance of the branch
- Financial forecasting and yearly budget planning.
- Overseeing local and regional sales, promotions and campaigns
- Planning and directing the hiring and training of new inside/outside sales representatives, service technicians and drivers
- Directing and coordinating all sales projections and approving expenditures
- Tracking and analyzing sale statistics based on key quantitative metrics
- Monitoring branch inventory levels to ensure proper fleet mixes are utilized.
- Handling and resolving customer complaints regarding our product or services
- Setting discount rates and determining pricing structure
- Implement and maintain standard operating procedures, to ensure the branch is efficient and productive.
- Creating work schedules and maintaining proper accounting of service technician productivity.
- Develop and execute sustainable and cost-effective freight solutions throughout metro Atlanta area of operation.
- Supervise the branches safety programs
Branch Manager
Snider Fleet Solutions
Mableton, GA
01.2022 - 07.2023
- Supervising the activities and ensuring the productivity of the Inside Sales Representatives, Outside Sales team, Service Department and Drivers
- Managed P&L and responsible for financial performance of the branch
- Financial forecasting and yearly budget planning.
- Overseeing local and regional sales, promotions and campaigns
- Planning and directing the hiring and training of new inside/outside sales representatives, service technicians and drivers
- Directing and coordinating all sales projections and approving expenditures
- Tracking and analyzing sale statistics based on key quantitative metrics
- Monitoring branch stock levels for high demand items.
- Handling and resolving customer complaints regarding our product or services
- Setting discount rates and determining pricing structure
- Implement and maintain standard operating procedures, to ensure the branch is efficient and productive.
- Creating work schedules and maintaining proper accounting of service technician productivity.
Branch Manager
United Rentals
Stonecrest, GA
10.2013 - 12.2022
- Supervising the activities and ensuring the productivity of the Inside Sales Representatives and shipping department
- Overseeing local and regional sales, promotions and campaigns
- Planning and directing the hiring and training of new sales representatives
- Directing and coordinating all sales projections and approving expenditures
- Tracking and analyzing sale statistics based on key quantitative metrics
- Monitoring branch inventory levels to ensure proper fleet mixes are utilized.
- Handling and resolving customer complaints regarding a our product or services
- Setting discount rates and determining pricing structure
- Implement and maintain standard operating procedures, to insure the branch is efficient and productive.
- Creating work schedules and maintaining proper accounting of service technician productivity.
- Develop and execute sustainable and cost effective freight solutions throughout southeastern area of operation.
- Managed inbound and outbound freight process
- Supervise the branches safety program.
Inside Sales Representative
Sunbelt Rentals
Conyers, GA
01.2005 - 09.2013
- Ensures show room is maintained and well stocked for customer viewing. Places orders for equipment and merchandise when stock becomes low
- Utilizes computerized rental system for customer orders, contracts and determining equipment availability
- Schedules and performs pickups and deliveries of equipment
- Assists customers with determining the appropriate type of equipment to rent when customer is unsure based on information provided
- Establish and maintain customer relations via cold calls and assisting customers with cycle billing
- Maintains communications with management, and co-workers regarding equipment availability and rental programs
- Helps assist sales reps with preparing sales plans, sales reports and expense reports
- Attend Pre-Bids
- Assist sales team with Bid Ocean and the Dodge Report
Education
Business Administration - Some college
Georgia Perimeter College
Covington, GA05.2012
Skills
- Rentalman System
- Team development
- Profit & Loss statement
- Microsoft Office (Word, Excel, Power Point, Access)
- Training & development
- Supervising experience
- Account management
- Operations management
- Strategic planning
- Customer service
- Sales management
- Salesforce
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Driving License: Yes
- Availability: Anywhere
Timeline
General Manager (GM)
EquipmentShare
01.2026 - Current
Branch Manager
SitePro Rentals
07.2023 - 01.2026
Branch Manager
Snider Fleet Solutions
01.2022 - 07.2023
Branch Manager
United Rentals
10.2013 - 12.2022
Inside Sales Representative
Sunbelt Rentals
01.2005 - 09.2013
Business Administration - Some college
Georgia Perimeter College