Nico Capranelli
Castle Rock,CO
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager (GM)
Arby's
Castle Rock, CO
12.2020 - Current
- Handle all cash responsibilities for my location
- Oversaw hiring processes, selecting candidates aligned with brand values and operational needs.
- Growth of store sales
- Running a $1,250,000/year business day to day
- Required mastery in paperwork management programs (i.e. excel, word, and other paperwork management programs)
- Use of five years of customer services daily
- Responsible for daily, weekly, monthly, and yearly delegation and tasks
- Developed and implemented training programs for staff, enhancing service quality.
- P&L analysis and breakdown
- Mastery of scheduling concepts in order to run efficient labor percentages
- Led daily operations, ensuring compliance with health and safety regulations.
- Streamlined inventory management processes, reducing waste and improving cost efficiency.
- Mentored department managers, promoting leadership development across the organization.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Store Associate
Walmart
Parker, CO
09.2019 - 04.2020
- Responsible for stocking and maintenance of an area in the store
- Use communication skills to work closely with a team
- Handle any logistical or physical issues with product
- Maintain a clean and organized space for the best customer experience
Collections Specialist
iQor
Pueblo, CO
12.2018 - 09.2019
- Make outbound calls in order to inform and resolve debts
- Receive inbound calls in order to confirm and resolve debts
- Maintain a clean and organized space in order to preform in the optimal setting
- Use communication skills to preform in a team environment
- Teach new employees new systems and monitor their progress
Shift Manager
Wendy's
Parker, CO
08.2017 - 12.2018
- Responsible for management of a crew of 5-10 people
- Effectively use communication skills in order to promote a positive and well running team environment
- Some inventory management and training of new employees
- Daily management of cash and cash audits
- Skillful use of company programs
- Understanding of food safety and cleanliness
- Use of effective customer service skills in order to handle any complaints or issues
Education
High school diploma -
Chaparral High School
Parker, CO05-2018
Skills
- Leadership and team building
- Operations management
- Customer relations
- Training and development
- Administrative skills
- Schedule management
Certification
Food Handler Certification
Timeline
General Manager (GM)
Arby's
12.2020 - Current
Store Associate
Walmart
09.2019 - 04.2020
Collections Specialist
iQor
12.2018 - 09.2019
Shift Manager
Wendy's
08.2017 - 12.2018
High school diploma -
Chaparral High School
Assessments
- Supervisory skills: Motivating & assessing employees — Proficient
- January 2023
- Motivating others to achieve objectives and identifying improvements or corrective actions
- Full results: Proficient
- General manager (hospitality) — Proficient
- Solving group scheduling problems and reading and interpreting P&L statements
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
2024 Premier GM of the Year
Amongst all 350 General Managers of the company, I was chosen as the 2024 General Manager of the Year.