William Gilchrist
Oakland Park,FL
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager (GM)
Lucky Strike Entertainment
Boca Raton, FL
04.2024 - 08.2025
- Managed the day to day operations and long term goals for an vibrant family entertainment venue including bowling, parties/events, arcade and other areas. Oversaw a staff of 55 associates and 7 managers. Increased revenue over 200K vs prior year during my tenure and finished the fiscal year as one of the top GM's in the company.
Food and Beverage Consultant
HM management and Development
Miami, FL
04.2023 - 04.2024
- Developed the strategy, plan, design, menu, and all aspects for a new opening of a restaurant at a resort property
General Manager
Porterhouse Bar and Grill
Sunny Isles Beach, FL
01.2015 - 03.2023
- Responsible for all aspects of the day to day and long term operations of a mid scale bar/ restaurant
Assistant General Manager
Lucky Strike Lanes & Lounge
Miami Beach, FL
02.2012 - 01.2015
- Started out as Unit manager, promoted to Assistant general manager and was acting general manager for the last four months I was there until the location was closed
Education
Business Administration - College
University of Miami
Coral Gables, FLSkills
- Payroll
- Inventory Control
- Team Management
- Cash handling
- Phone etiquette
- Customer service
- Communication skills
- Profit & Loss
- Budgeting
- Supervising experience
- Basic math
- POS
- Team management
- Food Safety
- Labor Cost Analysis
- Management
- Retail math
- Restaurant Management
- Cash register
- Recruiting
- Front desk
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training
- Staff training/development
- Inventory control
- Customer relationship management
- Staff supervision
- Goal setting
- Employee scheduling
- Verbal and written communication
- Staff training and development
- Administrative skills
Certification
ServSafe
Timeline
General Manager (GM)
Lucky Strike Entertainment
04.2024 - 08.2025
Food and Beverage Consultant
HM management and Development
04.2023 - 04.2024
General Manager
Porterhouse Bar and Grill
01.2015 - 03.2023
Assistant General Manager
Lucky Strike Lanes & Lounge
02.2012 - 01.2015
Business Administration - College
University of Miami