Jonathan Cruz
East Hartford,CT
Summary
Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Overview
16
16
years of professional experience
Work History
Office Assistant
State of Connecticut Workers' Compensation
Hartford, CT
07.2022 - Current
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Provided administrative support to the Workers' Compensation department, including filing, data entry.
- Maintained an organized filing system of paper documents and electronic files.
- Ensured all workers' compensation documents were completed accurately in accordance with state regulations and company policies.
- Coordinated communication between employers, insurance carriers, attorneys and medical providers regarding the status of all open workers' compensation cases.
Environmental Service Aide
Hartford HealthCare
Hartford, CT
11.2022 - 09.2023
- Cleaned and sanitized patient rooms, bathrooms, hallways, and other areas of the hospital according to established policies and procedures.
- Dusted furniture, window sills, ledges, wall hangings, and equipment with damp cloths or mops.
- Swept, mopped, scrubbed and vacuumed floors in order to maintain cleanliness.
- Collected soiled linen from designated areas; transported it to laundry area for cleaning.
- Transported bio-hazardous waste materials to appropriate disposal sites in accordance with safety regulations.
- Emptied trash cans into larger containers located outside of the building.
- Replenished bathroom supplies such as soap, toilet paper and towels.
- Maintained a safe working environment by adhering to safety protocols at all times.
File Clerk
Rome, Clifford, Katz & Koerner, LLP
Hartford, CT
08.2015 - 07.2022
- Organized and managed legal documents in a timely manner.
- Created and maintained filing systems for easy access to client records.
- Entered data into electronic databases accurately and efficiently.
- Prepared correspondence, memos, reports, and other documents as needed.
- Assisted attorneys in preparing for court hearings by providing necessary documentation.
- Reviewed incoming mail and distributed accordingly.
- Provided administrative support to the team of lawyers on staff.
- Retrieved files upon request from both physical and digital filing systems.
Legal Assistant /Call Center Customer Service Representative
Law Offices of Howard Lee Schiff
East Hartford, CT
06.2008 - 12.2014
- Answered incoming customer calls regarding inquiries, and complaints.
- Updated databases with new information received from attorneys or clients.
- Processed incoming mail on a daily basis.
- Answered phones promptly while providing courteous customer service.
- Researched case law, statutes, regulations and other legal authorities to support assigned tasks.
Education
High School Diploma -
East Hartford High School
East Hartford, CT06-2008
Skills
- Bilingual (English/Spanish)
- Customer Service-Oriented
- Strong Organizational Skills
- Clerical Support
- Dependable and Detail Oriented
- Proficient in Managing Multi-line Phone Systems
- Mail handling
- Meticulous attention to detail
- Document Management
- Data Entry
- Technologically Savvy with Microsoft Office Suite and Office Equipment
Timeline
Environmental Service Aide
Hartford HealthCare
11.2022 - 09.2023
Office Assistant
State of Connecticut Workers' Compensation
07.2022 - Current
File Clerk
Rome, Clifford, Katz & Koerner, LLP
08.2015 - 07.2022
Legal Assistant /Call Center Customer Service Representative
Law Offices of Howard Lee Schiff
06.2008 - 12.2014
High School Diploma -
East Hartford High School
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