Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jonathan Cuenca

Dallas,TX

Summary

Bilingual banking professional with experience in customer service and sales performance. Recognized for achieving goals, supporting team success, and delivering excellent client service.

Overview

8
8
years of professional experience

Work History

Bilingual Associate Customer Service Rep

Wells Fargo
Irving, TX
10.2025 - Current
  • Managed customer inquiries effectively, contributing to elevated satisfaction levels and improved service delivery.
  • Monitored service performance metrics, identifying areas for improvement and action plans.
  • Managed complex account issues, providing tailored solutions to meet customer needs.

Bilingual Customer Service Representative

Truist Bank
Arlington, TX
09.2024 - 03.2025
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Met all call quality standards and daily quotas for first-call resolution.

Sales Consultant

AT&T
Richardson, TX
10.2017 - 12.2023
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services exceeding my sales quota by 25%.

Small Business Consultant

Bank of America
Fort Worth, TX
06.2022 - 06.2023
  • Identified funding opportunities for 25 to 50 small business owners per month, assisting with grant writing and loan applications as needed.
  • Strengthened client relationships, resulting in repeat business and referrals, by consistently delivering high-quality consulting services.

Education

High School Diploma -

Thomas Jefferson High School
Dallas, TX
07.2011

Skills

  • Fluent bilingualism
  • Data entry and analysis
  • E-mail correspondence
  • Phone etiquette

Accomplishments

Sales Consultant of the Year in 2013 - MetroPCS

Spirit Award in 2023 - Bank of America

Timeline

Bilingual Associate Customer Service Rep

Wells Fargo
10.2025 - Current

Bilingual Customer Service Representative

Truist Bank
09.2024 - 03.2025

Small Business Consultant

Bank of America
06.2022 - 06.2023

Sales Consultant

AT&T
10.2017 - 12.2023

High School Diploma -

Thomas Jefferson High School