Jonathan Dalexis
Jacksonville,FL
Summary
A well-rounded professional seeking a remote position where I can implement strategic and focused solutions. Bringing years of valuable management experience to contribute to a company's success and further my professional development. Experienced in client management, project management and customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Project Manager
Favorite Health Staffing
05.2023 - Current
- Identified plans and resources required to meet project goals and objectives.
- Updated project plans, policies, and procedures
- Coordinated shelter service partners, required services for projects, and staff/volunteer schedules
- Negotiated and managed third-party vendors related to project services
- Oversaw data entry and reporting of census to clients
- Arranged on and off site visits for clients.
- Provided detailed project needs and status updates to executive management.
- Managed $100K budget for long-standing client, earning highest client satisfaction rate.
across all accounts
Project Coordinator
Favorite Health Staffing
11.2022 - 03.2023
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed inventory department and audited inventory documentation
- Enforced project safety procedures and protocols.
- Facilitated operational reviews of transportation and vendor services.
- Kept records of hours and expenses to keep project on task and within budgetary parameters.
- Prepared daily reports on inventory operations
- Trained team members on logistical operations
- Maintained 95% customer retention rate over last year
Disaster Recovery Case Manager
The Workforce Group
08.2022 - 11.2022
- Utilized comprehensive risk analysis to identify, assess and manage emergency management risks.
- Collaborated with stakeholders to prepare plans and procedures to respond to emergency scenarios.
- Improved realization of organizational objectives by effectively communicating department goals, organizational objectives and industry trends.
- Inspected facilities and equipment to determine operational and functional capabilities in emergency situations.
- Facilitated emergency management training for staff and conducted emergency drills.
- Reviewed operational plans from other locations to identify options for local systems.
- Maintained current understanding of local, state and federal guidelines for emergency response.
- Investigated practical and theoretical issues facing emergency services and identified effective resolutions.
- Managed team of 10, providing leadership and support
- Built and strengthened relationships to manage effective planning and implementation of emergency response strategies.
Migrant Sheltering Case Manager
Catholic Charities
12.2021 - 08.2022
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Evaluated treatment plans against individual goals and healthcare standards.
- Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Patient Access Representative
Northwell Health
05.2019 - 11.2021
- Coordinated Resource Management for call center
- Identified and developed contracted relationships with regional healthcare providers
- Created and maintained provider database
- Handled escalated referral intakes
- Evaluated and addressed potential shifts in service care needs and healthcare trends
- Collaborated with healthcare teams to enhance patient care plan and services
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Education
Bachelor's Degree - Emergency Management
Florida State College of Jacksonville
Jacksonville,Fl06.2017
Skills
- Fluent in English, Haitian Creole, Spanish, and French
- Business operations knowledge
- Best practices
- Training Oversight
- Project Management
- Business analytics
- Data Analytics
- Strategic communication
- Training and mentoring
- Risk Assessment
- Multi-Unit Operations Management
- Logistics Support Services
Certification
- Project Management Professional (PMP)
- OSHA General Industry Safety and Health
- OSHA Accident and Incident Investigation
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Project Manager
Favorite Health Staffing
05.2023 - Current
Project Coordinator
Favorite Health Staffing
11.2022 - 03.2023
Disaster Recovery Case Manager
The Workforce Group
08.2022 - 11.2022
Migrant Sheltering Case Manager
Catholic Charities
12.2021 - 08.2022
Patient Access Representative
Northwell Health
05.2019 - 11.2021
Bachelor's Degree - Emergency Management
Florida State College of Jacksonville