Summary
Overview
Work History
Education
Skills
Awards
Accomplishments
Certification
Timeline
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JONATHAN DAM

Rochester,US

Summary

Professional who is well-organized and respectful while adapting to various business and customer needs.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Call Center Pharmacy Technician - Xarelto Team

Wegmans Pharmacy
Rochester, NY 14428, NY
08.2023 - 10.2023
  • The job of the Pharmacy Call Center Representative is to provide support by acting as a liaison between Wegmans customers and all store Pharmacies.
  • Answering incoming calls and using incredible customer service, to respond to customer questions, the Pharmacy Call Center Representative helps customers experience the high standards of pharmacy teams seamlessly.

Pharmacy Technician

HealthDirect Pharmacy Services
Rochester, NY
03.2023 - 05.2023
  • Kept track of the ordering of pharmacy medication stock in order to keep inventory streamlined and costs low
  • Dispensed medications to patients according to the pharmacist's orders
  • Worked with insurance reps to process claims and calculate the correct co-pay amounts for patients.

Pharmacy Technician

Walgreens
Rochester, NY
12.2022 - 02.2023
  • Kept track of the ordering of pharmacy medication stock in order to keep inventory streamlined and costs low
  • Assisted customers with placing orders, navigating systems, and locating items in person or over the phone to solve their problems
  • Dispensed medications to patients according to the pharmacist's orders.

Barista and Sushi Chef

Taichi Bubble Tea
Rochester, NY
10.2021 - 10.2021
  • Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies
  • Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages
  • Kept a high level of cleanliness and sanitation
  • Created orders, documented special requests, and followed up with kitchen staff to ensure high-quality service and minimize complaints.

Sampler

Advantage Solutions
Batavia, NY
05.2019 - 02.2020
  • Followed strict health and hygiene procedures to ensure food safety
  • Set up and dismantled promotional tents and booths, spoke with potential customers, and advertised for promotional events
  • Determined what the customer's needs were by asking pertinent questions and actively listening to the responses.

Barista and Sushi Chef

Taichi Bubble Tea
Rochester, NY
04.2019 - 05.2019
  • Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies
  • Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages
  • Kept a high level of cleanliness and sanitation
  • Created orders, documented special requests, and followed up with kitchen staff to ensure high-quality service and minimize complaints.

Cashier

Burger King
Rochester, NY
03.2019 - 04.2019
  • Ensured that food handling, cleaning, and sanitation protocols were followed to ensure that staff and customers were safe
  • Restocked all food items to ensure that the cooks had all of the ingredients they needed for service throughout the shift
  • Made food according to recipes, portioning, cooking, and waste management guidelines.

Florist and Cashier

Lowe's Home Improvement
Rochester, NY
05.2018 - 09.2018
  • Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
  • Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
  • Used cash registers and POS systems to request and record customer orders and compute bills
  • Was in charge of arranging and stocking flowers.

Cashier

Walmart Supercenter
Rochester, NY
12.2016 - 02.2017
  • Credit cards, checks, gift cards, and coupons were all processed by me
  • Immediately informed the manager of any accidents, injuries, or unsafe working conditions
  • Organized and reported financial data in order to keep track of payment histories and aid in sound financial accounting.

Machine Operator

L3Harris
Rochester, NY 14428, NY
11.2023 - 01.2024
  • Interpret blueprints, sketches, and engineering specifications; determine sequence of operations, number of cuts required and method of setup and arrangement; work with a variety of machinist's hand tools and precision measuring instruments; make shop computations; and fit and put together precision parts
  • Created radios for the military as a contractor working for the Department of Defense

Education

BBA - Management Information Systems

Southern New Hampshire University
Hooksett, NH
08-2025

Associate of Science - Pharmacy (Pre-Pharmacy)

Monroe Community College
Rochester
01.2022

High School -

Churchville-Chili Senior High School
01.2013

Skills

  • Drug utilization review
  • Medication dispensing
  • Insurance review
  • Assisting pharmacists
  • Patient confidentiality
  • Patient education and counseling
  • Inventory management
  • Pharmaceutical sales and services
  • Processing payments
  • FDA Food and Drug Safety Guidelines
  • Confidentiality and HIPAA
  • Understanding of fluent speaking Vietnamese

Awards

  • Member of MCC Honor Society
  • Received High Honors in all years
  • Assisted the Red Cross with receiving blood donors from students as part of community service project
  • Highest ranked student and Teacher's Choice Award in Chemistry
  • Highest ranked student in Trigonometry
  • Highest ranked student Algebra 2/Trigonometry

Accomplishments

  • Member of MCC Honor Society
  • Deans list at SNHU

Certification

  • Applied Marketing Strategies Certification issued by Soomo Learning - Earners of the Applied Marketing Strategies badge have developed the entry-level skills needed for making decisions about the marketing mix for a given target market. They are competent in skill such as researching target markets, conducting a SWOT analysis, selecting marketing communication and distribution channels, choosing a pricing strategy, and more.
  • Sigma Six Certification
  • Driver's License

Timeline

Machine Operator

L3Harris
11.2023 - 01.2024

Call Center Pharmacy Technician - Xarelto Team

Wegmans Pharmacy
08.2023 - 10.2023

Pharmacy Technician

HealthDirect Pharmacy Services
03.2023 - 05.2023

Pharmacy Technician

Walgreens
12.2022 - 02.2023

Barista and Sushi Chef

Taichi Bubble Tea
10.2021 - 10.2021

Sampler

Advantage Solutions
05.2019 - 02.2020

Barista and Sushi Chef

Taichi Bubble Tea
04.2019 - 05.2019

Cashier

Burger King
03.2019 - 04.2019

Florist and Cashier

Lowe's Home Improvement
05.2018 - 09.2018

Cashier

Walmart Supercenter
12.2016 - 02.2017

BBA - Management Information Systems

Southern New Hampshire University

Associate of Science - Pharmacy (Pre-Pharmacy)

Monroe Community College

High School -

Churchville-Chili Senior High School

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JONATHAN DAM