Jonathan Davis
El Paso,Texas
Summary
Goal-oriented and highly adaptable professional with experience in real estate, security, corrections, customer service, and construction. Strong communication, problem-solving, and relationship-building skills with the ability to work effectively in fast-paced environments. Experienced in handling client concerns, maintaining professionalism under pressure, and providing excellent customer support. Proficient in Microsoft Office Suite, Windows Operating Systems, and bilingual in English and Spanish.
Overview
16
16
years of professional experience
Work History
Real Estate Agent
Keller Williams Realty
El Paso, Texas
01.2024 - Current
- Assist clients with buying, selling, and leasing residential properties while providing excellent customer service throughout the transaction process.
- Communicate with clients through phone, email, and virtual meetings to answer questions and provide timely updates.
- Build strong client relationships by understanding customer needs and delivering personalized solutions.
- Manage schedules, appointments, contracts, and client information with strong attention to detail.
- Resolve client concerns professionally while maintaining a positive customer experience.
- Utilize online platforms, CRM systems, and Microsoft Office tools to organize and manage daily operations.
Security Guard
Night Eyes Security
El Paso, Texas
01.2020 - 01.2024
- Monitored properties and maintained a safe and secure environment for clients and visitors.
- Conducted routine patrols and responded to incidents in a calm and professional manner.
- Prepared detailed incident and activity reports.
- Provided excellent customer service while interacting with residents, employees, and visitors.
- Handled conflict resolution and de-escalated situations when necessary.
Federal Correctional Officer
LaSalle West Texas Detention Facility
Sierra Blanca, Texas
01.2018 - 01.2020
- Supervise inmates and maintain safety and security within the facility.
- Monitor inmate activities and enforce institutional policies and procedures.
- Complete detailed reports and documentation with accuracy.
- Respond effectively to emergencies and high-pressure situations.
- Maintain professional communication with staff, inmates, and outside agencies.
Correctional Officer
Texas Department of Criminal Justice
Fort Stockton, Texas
01.2014 - 01.2016
- Enforced facility rules and regulations to maintain order and security.
- Conducted inmate searches and monitored housing units.
- Handled transportation of inmates to authorized appointments.
- Maintained accountability of tools, keys, firearms, and communication equipment.
Customer Service Representative
Alorica
El Paso, Texas
01.2012 - 01.2016
- Assisted customers through phone, email, and online communication channels.
- Resolved billing and service concerns while maintaining professionalism.
- Documented customer interactions and updated account information accurately.
- De-escalated difficult situations and ensured customer satisfaction.
Construction Worker
Albuquerque Underground Incorporated
Albuquerque, New Mexico
01.2010 - 01.2012
- Operated light construction equipment and assisted with underground utility projects.
- Read plans and specifications to complete assigned tasks.
- Maintained compliance with safety regulations and company standards.
Skills
- Customer Service & Client Relations
- Communication & Conflict Resolution
- Remote Communication & Multitasking
- Problem Solving & De-escalation
- Sales & Negotiation
- Security & Safety Procedures
- Microsoft Office Suite
- Bilingual: English & Spanish
Timeline
Real Estate Agent
Keller Williams Realty
01.2024 - Current
Security Guard
Night Eyes Security
01.2020 - 01.2024
Federal Correctional Officer
LaSalle West Texas Detention Facility
01.2018 - 01.2020
Correctional Officer
Texas Department of Criminal Justice
01.2014 - 01.2016
Customer Service Representative
Alorica
01.2012 - 01.2016
Construction Worker
Albuquerque Underground Incorporated
01.2010 - 01.2012