Liliana Oliveira
Linden,NJ
Summary
Motivated and versatile professional with experience in customer service, hospitality, and sales, complemented by active licenses in real estate and CPR certification. Currently pursuing a degree in Health Science and a Personal Trainer certification, demonstrating a strong commitment to growth, discipline, and wellness. Recognized for excellent communication skills, reliability, and the ability to build lasting relationships with clients, colleagues, and community members.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Keller Williams
04.2025 - Current
- Negotiate sales agreements with clients
- Conduct market research on local real estate trends
- Coordinate property showings with potential buyers
- Develop marketing strategies for property listings
- Prepare legal documents for real estate transactions
- Respond promptly to client inquiries
- Negotiated contracts and terms on behalf of clients, ensuring favorable outcomes.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
Receptionist
Hampton Inn by Hilton
08.2023 - Current
- Answered incoming calls and routed them to correct department
- Assisted guests with check-ins, check-outs, and inquiries
- Maintained accurate records of customer information
- Handled guest complaints promptly to enhance satisfaction
- Trained new staff on customer service protocols and hotel policies.
- Maintained accurate records of daily activities, contributing to operational efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
Supervisor
Auntie Anne’s
05.2021 - 04.2023
- Supervised operations to ensure efficient workflow
- Trained and mentored team members on procedures
- Monitored inventory and restocked supplies
- Resolved customer complaints in a timely manner
- Produced monthly inventory checks and managed staff scheduling
- Trained and mentored staff, fostering a collaborative team environment.
- Supervised daily operations to ensure adherence to company standards and procedures.
Education
Associate of Applied Science - Health Sciences
Union County College
Cranford, NJ01.2026
High School Diploma - undefined
Thomas A. Edison Career And Technical Academy
Elizabeth, NJ06.2023
Skills
- Customer Service & Client Relations
- Sales & Negotiation
- Conflict Resolution & Problem-Solving
- Multilingual: Fluent in English, Spanish, Portuguese
- Team Collaboration & Leadership
- Time Management & Organization
- Scheduling & Multi-tasking
- Health & Wellness Knowledge
- CPR & Emergency Response Certified
- Real Estate Sales & Property Knowledge
Certification
- CPR Certified
- Licensed Real Estate Salesperson (State of New Jersey)
- Personal Trainer Certification – In Progress (ACE)
Languages
English
Spanish
Portuguese
Timeline
Real Estate Agent
Keller Williams
04.2025 - Current
Receptionist
Hampton Inn by Hilton
08.2023 - Current
Supervisor
Auntie Anne’s
05.2021 - 04.2023
High School Diploma - undefined
Thomas A. Edison Career And Technical Academy
Associate of Applied Science - Health Sciences
Union County College