Jonathan Diaz
Ontario,CA
Summary
Dynamic and results-oriented professional with a proven track record at In-N-Out Burger, excelling in food safety and customer service. Demonstrated leadership in training associates and improving operational efficiency. Skilled in emergency preparedness and response, showcasing strong teamwork and communication abilities. Achieved significant process improvements, enhancing customer satisfaction and safety compliance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Associate
In-N-Out Burger
Ontario, CA
08.2022 - Current
- Maintained a clean and organized workstation, adhering to food safety and sanitation guidelines.
- Conducted regular quality checks to ensure all products met In-N-Out’s standards of excellence.Opened and closed cash registers by counting money, separating charge slips, and balancing drawers.
- Identified opportunities for process improvement and cost savings initiatives.
- Built relationships with customers by providing friendly customer service.
- Cleaned shelves, counters, and tables to maintain an organized store.
- Ensured compliance with company safety regulations at all times while on the job.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Answered store and merchandise questions and led customers to wanted items.
- Trained new associates on store operations, policies, and procedures.
- Handled returns and exchanges according to company policies.
- Greeted customers to determine wants or needs.
- Computed purchases and received and processed cash or credit payments.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Prepared high-quality burgers and fries to exact company specifications, ensuring freshness and consistency.
- Assembled and wrapped burgers accurately and efficiently, meeting customer preferences and special requests.
- Trained new team members on proper cooking techniques, safety protocols, and company procedures.
- Provided ongoing support and mentorship to ensure employee success and adherence to standards.
- Worked collaboratively with team members to handle high-volume shifts while maintaining speed and accuracy.
- Assisted in resolving issues quickly to maintain a smooth workflow and positive work environment.
Fire Explorer
La Verne Fire Department
La Verne, CA
06.2020 - 02.2021
- Engaged in firefighting and emergency response exercises, focusing on hose deployment, ladder operations, and first aid techniques.
- Assisted in mock emergency scenarios, demonstrating problem-solving and situational awareness under pressure.
- Supported public safety initiatives such as fire prevention education, community outreach events, and station tours.
- Represented the fire department at community functions, promoting public awareness of fire safety practices.
- Worked closely with firefighters and other Explorers in team-based activities to complete tasks and improve operational efficiency.
Gained insight into chain-of-command structures and the importance of clear communication during emergencies. - Attended educational sessions and workshops covering topics such as fire science, CPR, hazardous material handling, and emergency preparedness.
- Learned and adhered to department safety protocols and operational procedures.
Intern
Thinkwise Credit Union
San Bernardino, CA
07.2018 - 09.2018
- Performed physical destruction of electronic hardware, including hard drives, SSDs, and other storage devices, using shredders, crushers, and degaussers.
- Ensured complete data erasure and destruction in compliance with company, legal, and regulatory standards
- Participated in community events by providing hands-on assistance and logistical support. Collaborated with managers to coordinate and execute event setup, ensuring smooth operations and alignment with objectives
Education
BBA - Business Administration And Management
University of California, Riverside
Riverside, CA06-2026
Skills
- Leadership
- Time management and attention to detail
- Excellent communication and public speaking
- Conflict resolution
- Customer service
- Analytical
- Multitasking and organization
- Adaptability and flexibility
- Team collaboration
- Inventory management
- Burger and fry Preparation
- Employee training and development
- Food safety and sanitation
- First Aid and CPR training
- Firefighting basics (hose handling, ladder Use)
- Emergency preparedness and response
- Public safety awareness
Certification
- Food Handler Certification
Languages
English
Professional
References
References available upon request.
Timeline
Associate
In-N-Out Burger
08.2022 - Current
Fire Explorer
La Verne Fire Department
06.2020 - 02.2021
Intern
Thinkwise Credit Union
07.2018 - 09.2018
BBA - Business Administration And Management
University of California, Riverside