Jonathan Diaz
Reno,NV
Summary
Expert in optimizing customer service and digital communication strategies. Proven track record in inventory management and ensuring operational compliance. Skilled in fostering cross-departmental collaboration to enhance efficiency and uphold quality standards.
Overview
5
5
years of professional experience
Work History
Operations Lead
Post Consumer Brands
Reno, Nevada
10.2022 - Current
- Established standard work protocols, enhancing operational efficiency across business unit.
- Conducted root cause analysis to identify and resolve key operational issues.
- Optimized operations within assigned business unit, improving performance metrics significantly.
- Supported implementation of food safety culture and maintained quality practices consistently.
- Trained new employees on operational procedures and best practices.
- Facilitated communication between departments to enhance collaboration and process flow.
Cosmetologist
Soiree Salon
Sheboygan, Wisconsin
01.2021 - 10.2022
- Executed hair care techniques, including coloring, cutting, and chemical treatments.
- Collaborated with team to enhance service delivery and salon efficiency.
- Scheduled appointments using software to optimize client flow.
- Maintained accurate records of customer services rendered.
- Managed inventory levels following established guidelines.
- Developed and updated hardware inventory database for efficient tracking.
Pharmacy Technician
Walgreens
Sheboygan, Wisconsin
12.2020 - 06.2022
- Managed inventory levels through regular restocking of medications and supplies.
- Assisted pharmacists in preparation and dispensing of medications to patients.
- Processed prescription orders accurately utilizing pharmacy management software.
- Provided exceptional customer service by addressing patient inquiries and concerns.
- Entered data for patient profiles, billing information, and prescription orders into pharmacy software.
Education
Certificate - Supervisory Skills
Nevada Association of Employers
Reno, NV04-2025
Certificate - Heartsaver First Aid CPR AED
American Heart Association
Reno, NV12-2024
General Studies
Moraine Park Technical College
Fond Du Lac, WI01-2021
Skills
- Compliance management
- Digital communication
- Inventory control
- Data analysis
- Project coordination
- Process improvement
- Leadership experience
Timeline
Operations Lead
Post Consumer Brands
10.2022 - Current
Cosmetologist
Soiree Salon
01.2021 - 10.2022
Pharmacy Technician
Walgreens
12.2020 - 06.2022
Certificate - Supervisory Skills
Nevada Association of Employers
Certificate - Heartsaver First Aid CPR AED
American Heart Association
General Studies
Moraine Park Technical College
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