Jonathan Dominguez
Boerne,TX
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
7
7
years of professional experience
Work History
Claims IDR & Arbitration Specialist
FTP Billing
01.2023 - Current
- Facilitated the resolution of insurance claims disputes through alternative dispute resolution methods, including negotiation, mediation, and arbitration.
- Collaborated with internal stakeholders, including legal teams, claims adjusters, and management to develop strategies for effective dispute resolution.
- Analyzed claim files, policies, and relevant regulations to assess liability and determine appropriate settlement strategies.
- Maintained accurate records of all arbitration proceedings, including case status updates, correspondence, and settlement agreements.
- Managed a caseload of arbitration cases, ensuring adherence to regulatory requirements and company policies.
- Participated in settlement negotiations and mediation sessions to resolve complex claims efficiently.
Server/Trainer/Bartender
Texas Roadhouse
08.2019 - 12.2022
- Developed executive potential among employees in lower-level positions.
- Greeted and accommodated guests, building positive experiences from first interaction.
- Assessed bar inventory and completed requisition sheets to restock supplies.
- Followed alcohol awareness procedures, preventing intoxication of guests.
- Offered strong customer service skills, keeping customers satisfied and increasing sales.
Ranch Hand
Pechacek Farms
05.2017 - 07.2019
- Trained and maintained habits such as proper feeding schedules, vaccinations, grooming, and tacking.
- Inspected, maintained and repaired equipment, machinery, buildings, pens, fields and fences.
- Gained knowledge of livestock diseases and treatments.
- Maintained the highest standards of cleanliness and kept the ranch in impeccable condition
- Repaired equipment and animal living spaces.
- Enhanced ranch safety by conducting regular equipment maintenance checks and repairs.
Education
Bachelor of Science - Healthcare Administration
Angelo State University
San Angelo, TX12.2022
Minor - Business Administration
Angelo State University
San Angelo, TXSkills
- Detail-oriented
- Documentation Management
- Proficient in Microsoft Office
- Excellent communication and interpersonal skills
- Organization and Time Management
- Sound knowledge of insurance policies, and regulations
- Proficient in dispute resolution methods, negotiation, mediation, and arbitration
- Strong analytical, problem-solving skills and Data Analysis
Timeline
Claims IDR & Arbitration Specialist
FTP Billing
01.2023 - Current
Server/Trainer/Bartender
Texas Roadhouse
08.2019 - 12.2022
Ranch Hand
Pechacek Farms
05.2017 - 07.2019
Bachelor of Science - Healthcare Administration
Angelo State University
Minor - Business Administration
Angelo State University
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