Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

SHANNON WILLIS

Iron River,MI

Summary

Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.

Overview

17
17
years of professional experience

Work History

Claims Research Unit (Claims Specialist)

Humana
11.2007 - 03.2015
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Settled complex claims fairly by applying critical thinking and detailed knowledge of insurance policies.
  • Enhanced customer satisfaction by efficiently resolving claims disputes.
  • Collaborated with other departments for seamless coordination of claim handling processes, improving operational efficiency.
  • Maintained confidentiality of patient records and health statuses.

Consumer Service Operations Professional 2

Humana
03.2015 - Current
  • Excels at demonstrating Humana's Values (Creating an environment where people feel valued, respected and are treated with kindness)
  • Working and learning together creating the best solutions for the people we serve
  • Committed to fulfill our purpose, taking bold action to impact the lives of people and transform the healthcare industry
  • Analyzed customer feedback data to develop strategies for improving customer service levels.
  • Collaborated with other departments to drive operational consistency.
  • Trained personnel in operating procedures and best practices related to operations.
  • Identified areas of improvement in existing operations and developed solutions accordingly.
  • Enhanced customer satisfaction with timely inquiry review and proactive communication.
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Education

High School Diploma -

West Iron County High School
05.2003

Skills

  • Claims Investigations & Adjustments
  • Workload prioritization
  • Adaptability
  • Analyze Information
  • Communication
  • Detail-Oriented
  • Organized
  • Relationship Building
  • Teamwork and Collaboration
  • Solution Implementation

Accomplishments

Recipient of Humana Star Awards "For Outstanding Contributions to Humana's Success" in 2007, 2010,2022 & 2023.

Timeline

Consumer Service Operations Professional 2

Humana
03.2015 - Current

Claims Research Unit (Claims Specialist)

Humana
11.2007 - 03.2015

High School Diploma -

West Iron County High School

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SHANNON WILLIS