Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline

Jonathan Donaway

Oklahoma City

Summary

Dynamic and results-driven professional with extensive experience as a 911 Paramedic Supervisor at Citizens EMS. Expert in advanced life support and critical decision-making, enhancing patient outcomes through effective collaboration and innovative care strategies. Proven track record in improving team performance and patient satisfaction while upholding and establishing safety protocols and ethical standards.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Driver

JFD Enterprises LLC
10.2023 - Current


  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

Rideshare Driver

Self-Employed
06.2023 - 10.2023
  • Responded to passenger concerns and complaints politely and professionally.
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.

911 Paramedic Supervisor

Citizens EMS
10.2013 - 06.2023
  • Developed strong relationships with local hospitals and healthcare providers, ensuring smooth patient handoffs and improved care coordination.
  • Improved overall team performance by implementing a comprehensive performance evaluation system.
  • Collaborated with community partners to provide public education on emergency preparedness and injury prevention initiatives.
  • Implemented an effective inventory management system for medical supplies and equipment, reducing waste and controlling costs.
  • Upheld high standards of professionalism within the team by modeling ethical behavior in all aspects of work.
  • Served as a liaison between the EMS department and other health care organizations to facilitate collaboration on projects that improve patient outcomes.
  • Conducted regular quality assurance audits of patient care records, identifying areas for improvement and implementing necessary changes.
  • Contributed to the development of department-wide policies, procedures, and protocols aimed at enhancing operational effectiveness.

Paramedic

My ER/Urgent Care 24/7
03.2020 - 10.2020
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Performed routine wound care and dressing changes on schedule.
  • Improved patient satisfaction ratings by delivering compassionate and personalized care.

Education

Certificate of Technical Studies - Paramedicine

PERCOM, Abilene
01-2017

Standard Paramedic Program

Certificate of Technical Studies - Advanced Emergency Medical Technician

PERCOM, Abilene
01-2015

Standard AEMT program

Certificate of Technical Studies - Emergency Medical Technician

Texas State Technical College, Abilene, TX
01-2013

Standard EMT Program

High School Diploma -

Bentonville High School, Bentonville
01-2000

High School Diploma

Skills

  • Documentation and reporting
  • Advanced life support
  • Critical decision-making skills
  • Direct patient care
  • Patient management
  • Pre-hospital care
  • Pediatric advanced life support
  • Emergency response
  • Patient examination
  • Safety protocols
  • Treatment Planning
  • Medical records management

Accomplishments

  • Supervised team of 9 full time and 30 part time staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets reducing overhead
  • Improved patient outcomes by implementing new technology and training with accuracy and efficiency.
  • Improved documentation and reduced liability through strict Quality Assurance standards.

Certification

  • Texas DSHS EMT-P - 11/30/2025
  • ACLS - 09/30/2025
  • BLS - 09/30/2025
  • NRP - Inactive - 03/21/2026

Languages

English
Native or Bilingual

Timeline

Driver - JFD Enterprises LLC
10.2023 - Current
Rideshare Driver - Self-Employed
06.2023 - 10.2023
Paramedic - My ER/Urgent Care 24/7
03.2020 - 10.2020
911 Paramedic Supervisor - Citizens EMS
10.2013 - 06.2023
PERCOM - Certificate of Technical Studies, Paramedicine
PERCOM - Certificate of Technical Studies, Advanced Emergency Medical Technician
Texas State Technical College - Certificate of Technical Studies, Emergency Medical Technician
Bentonville High School - High School Diploma,

Similar Profiles

CREATE PROFILE
Jonathan Donaway