Jonathan Dunn
Walden,NY
Summary
Detail-oriented professional with strong customer relationship management skills. Proven ability in training teams and enhancing service quality to drive business growth.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Lowes Home Improvment
Fountain, CO
01.2021 - 08.2025
- Assisted in daily store operations to ensure optimal customer service and satisfaction.
- Trained and mentored new team members on product knowledge and sales techniques.
- Managed inventory control processes, ensuring accurate stock levels and timely replenishment.
- Implemented merchandising strategies to enhance product visibility and drive sales performance.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Paramedic
American Medical Response, AMR
Colorado Springs, CO
08.2020 - 08.2022
- Provided critical emergency care and advanced life support to stabilize patients during urgent medical situations.
- Coordinated efforts with healthcare teams to streamline patient transitions into medical facilities, focusing on efficient care delivery.
- Maintained precise patient care records through electronic medical records software to support billing accuracy and enhance quality improvement initiatives.
- Led critical incident stress debriefings, promoting a supportive environment for emergency medical services personnel after challenging calls.
Staff Adjuster
Allied Claims
Fayetteville, NC
03.2017 - 05.2020
- Reviewed and validated claims to confirm coverage accuracy and maintain compliance with industry regulations.
- Conducted thorough investigations of incidents, gathering evidence and statements from relevant parties.
- Engaged with legal teams to navigate and settle intricate claims disputes, improving overall resolution processes.
- Developed engaging training materials for new adjusters, facilitating a smoother onboarding process and reinforcing essential knowledge.
- Analyzed and restructured claims processing workflows, resulting in reduced turnaround times and heightened accuracy in evaluations.
- Leveraged industry-specific software tools to manage claims effectively and maintain accurate records.
- Performed detailed assessments of all claim-related documents to uphold compliance with state regulations and internal policies.
- Facilitated prompt evaluations of property conditions, resulting in timely restoration efforts.
Education
Associate of Science - Paramedicine
Fayetteville Technical Community College
08-2020
Skills
- Commitment to service quality
- Customer relationship management
- Proficient in software estimation - Estimatics
- Data-driven problem-solving
- Detail-oriented claims assessment
- Proficient in settlement negotiation
Timeline
Assistant Store Manager
Lowes Home Improvment
01.2021 - 08.2025
Paramedic
American Medical Response, AMR
08.2020 - 08.2022
Staff Adjuster
Allied Claims
03.2017 - 05.2020
Associate of Science - Paramedicine
Fayetteville Technical Community College