Lauren Firster, CCMA
Wadsworth,OH
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Expertly assist with office operations and physician support by gathering patient information, obtain vitals and assist providers. Commitment to treat each patient interaction with HEART to improve satisfaction ratings and patient retention.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Assistant, contractor
Cleveland Clinic, Summit Adult Medicine
03.2024 - 08.2024
- Manage and coordinate patient appointments, ensuring efficient use of time and resources.
- Maintain and organize patient records, ensuring accuracy and confidentiality.
- Verify patient insurance coverage and obtain necessary authorizations for procedures.
- Assist with medical billing processes and coding for insurance claims.
- Serve as a point of contact for patients, answering questions and providing information about services.
- Input patient information into electronic health record (EHR) systems accurately.
- Perform general office duties such as filing, faxing, and managing correspondence.
- Monitor and order medical supplies to ensure the office is well-stocked.
- Support providers with administrative tasks as needed.
Dispatch Specialist/Evening Supervisor, Marketing Assistant
DeliverThat
06.2022 - 10.2023
- Supervise evening customer service and dispatch specialists, delegate tasks and ensure work is being completed thoroughly and accurately by all team members.
- Act as a liaison between driver and catering partner to ensure deliveries are facilitated in a prompt and professional manner.
- Use routing and logistics software to create delivery routes for drivers.
- Monitor live deliveries for potential issues or violation of company policy.
- File incidents on drivers who violated company policy during live deliveries.
- Report employee incidents to upper management for performance improvement and quality assurance purposes.
- Consistently review policies, procedures, software to find opportunities for improvement and technology bugs.
- Attend and participate in weekly marketing meetings with head of marketing, media manager, social media manager.
- Oversee and lead creative projects including educational content, promotional opportunities, business growth and employee engagement.
- Designed, formatted, wrote and published emails to drivers and catering partners using MailChimp.
Medical Assistant/Administrative
Definitive Wellness/The Dahlia Center
06.2021 - 01.2022
- Scheduling of patient procedures.
- Collected pertinent medical information, created and updated medical charts.
- Answer phones, patient questions, and act as a liaison between the patient and the provider.
- Provided face-to-face contact with patients including taking vitals, taking a short history, updating med list, allergies, and surgeries.
- Performed technical procedures including blood draws, IM injections and assisting with minor procedures.
Retail Sales Associate
Shoe Department Encore
01.2021 - 06.2021
Medical Assistant / Administrative
University Hospitals Ghent Family Practice / Copley Medical Group
12.2018 - 03.2020
- Performed training and on-boarding for new Medical Assistants.
- Coordinated patient appointments for specialists, imaging and testing.
- Conducted prior authorizations for medication, imaging, testing and specialist referrals.
- Utilized multiple online software systems to complete prior authorizations.
- Contacted patients to discuss test results, answer questions, and act as a liaison between the patient and the provider.
- Provided face-to-face contact with patients including taking vitals, taking a short history, updating med list, allergies, and surgeries.
- Performed technical procedures including EKGs, injections and assisting with minor procedures.
Medical Assistant, Clinical Training
LaSalette Personal Primary Health Care
10.2018 - 12.2018
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Customer Service / Delivery
White Box Pizzeria, LLC
12.2017 - 02.2018
Customer Service
Kohls
12.2015 - 10.2015
Customer Service
Boston Mills Brandywine
10.2012 - 02.2013
Education
Medical Assisting Program
Fortis College
Cuyahoga Falls, OH11.2018
Anthropology, Peace and Conflict Studies
Kent State University
Kent, OH07.2025
HS Diploma - undefined
Medina City High School
Skills
- Competent in performing clinical procedures
- HIPAA compliance
- Patient scheduling
- Commitment to service quality
- Proficient in medical terminology
- Patient vital signs assessment
- EMR/EHR system utilization
- Hands-on patient support
- Accurate clinical documentation
- Compassionate patient support
- Accurate data entry
- Injection administration
- Customer service
- Blood collection techniques
- Thorough patient assessments
- Experience in patient procedures
- Workplace professionalism
- Ensuring data privacy
- Insurance eligibility verification
- Medical inventory management
Certification
- (CCMA) Certified Clinical Medical Assistant (NHA) National Health Career Association Issued August 16, 2018
- BLS For Healthcare Providers (CPR&AED) American Heart Association/Fortis College Issued April 14, 2018
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeFull TimeWork Location
On-SiteRemoteHybridWork Schedule
Currently attending Kent State University. While a part-time schedule is preferred, I am open to full-time if the opportunity is a good fit.
Timeline
Medical Assistant, contractor
Cleveland Clinic, Summit Adult Medicine
03.2024 - 08.2024
Dispatch Specialist/Evening Supervisor, Marketing Assistant
DeliverThat
06.2022 - 10.2023
Medical Assistant/Administrative
Definitive Wellness/The Dahlia Center
06.2021 - 01.2022
Retail Sales Associate
Shoe Department Encore
01.2021 - 06.2021
Medical Assistant / Administrative
University Hospitals Ghent Family Practice / Copley Medical Group
12.2018 - 03.2020
Medical Assistant, Clinical Training
LaSalette Personal Primary Health Care
10.2018 - 12.2018
Customer Service / Delivery
White Box Pizzeria, LLC
12.2017 - 02.2018
Customer Service
Kohls
12.2015 - 10.2015
Customer Service
Boston Mills Brandywine
10.2012 - 02.2013
Anthropology, Peace and Conflict Studies
Kent State University
HS Diploma - undefined
Medina City High School
Medical Assisting Program
Fortis College
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