Jonathan Dupnock
Sunbury,PA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager
East End Auto Sales
04.2020 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled all research and purchasing of inventory for the dealership as well as arranging transportation and repairs
- Evaluated and appraised vehicle trades for sales staff
- Studied auction values and condition reports to compare to retail value to maximize profit and have quality vehicles
- Managed social media presence and online advertising to reach potential clients
Body Shop Technician/Manager
East End Auto Sales
06.2008 - 04.2020
- Enhanced customer satisfaction by providing high-quality repairs and maintaining a clean workspace.
- Reduced downtime for clients by completing body repair tasks efficiently and within established timeframes.
- Collaborated with team members to ensure seamless service delivery and optimize workflow in the body shop.
- Maintained safe working conditions by adhering to company safety protocols and properly using equipment.
- Handled all relations between the insurance company, customer, and the body shop
- Researched and ordered all parts required for repairs
- Wrote all preliminary estimates and reviewed insurance company estimates to relay correct work to the other technicians
Education
High School Diploma -
Our Lady of Lourdes Regional School
Coal Township, PA06.2008
Skills
- Customer Relationship Management
- Business Administration
- Vendor Sourcing
- Inventory Management
- Excellent Organizational Skill
- Customer Retention
- Workflow Planning
- Operations Oversight
- Loss Prevention
- Staff Supervision
- Facility Management
- Customer Relations
Affiliations
- Very involved individual in the community volunteering free time to help local schools and coaching local sports teams
Certification
Certified Pennsylvania Inspection Mechanic Since 2009
Physical Damage Appraiser Since 2023
Salesman License Since 2009
Timeline
General Manager
East End Auto Sales
04.2020 - Current
Body Shop Technician/Manager
East End Auto Sales
06.2008 - 04.2020
High School Diploma -
Our Lady of Lourdes Regional School
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