Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
CustomerServiceRepresentative

Jonathan Dupnock

Sunbury,PA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

16
16
years of professional experience
1
1
Certification

Work History

General Manager

East End Auto Sales
04.2020 - Current
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Handled all research and purchasing of inventory for the dealership as well as arranging transportation and repairs
  • Evaluated and appraised vehicle trades for sales staff
  • Studied auction values and condition reports to compare to retail value to maximize profit and have quality vehicles
  • Managed social media presence and online advertising to reach potential clients

Body Shop Technician/Manager

East End Auto Sales
06.2008 - 04.2020
  • Enhanced customer satisfaction by providing high-quality repairs and maintaining a clean workspace.
  • Reduced downtime for clients by completing body repair tasks efficiently and within established timeframes.
  • Collaborated with team members to ensure seamless service delivery and optimize workflow in the body shop.
  • Maintained safe working conditions by adhering to company safety protocols and properly using equipment.
  • Handled all relations between the insurance company, customer, and the body shop
  • Researched and ordered all parts required for repairs
  • Wrote all preliminary estimates and reviewed insurance company estimates to relay correct work to the other technicians

Education

High School Diploma -

Our Lady of Lourdes Regional School
Coal Township, PA
06.2008

Skills

  • Customer Relationship Management
  • Business Administration
  • Vendor Sourcing
  • Inventory Management
  • Excellent Organizational Skill
  • Customer Retention
  • Workflow Planning
  • Operations Oversight
  • Loss Prevention
  • Staff Supervision
  • Facility Management
  • Customer Relations

Affiliations

  • Very involved individual in the community volunteering free time to help local schools and coaching local sports teams

Certification

Certified Pennsylvania Inspection Mechanic Since 2009

Physical Damage Appraiser Since 2023

Salesman License Since 2009

Timeline

General Manager

East End Auto Sales
04.2020 - Current

Body Shop Technician/Manager

East End Auto Sales
06.2008 - 04.2020

High School Diploma -

Our Lady of Lourdes Regional School

Certified Pennsylvania Inspection Mechanic Since 2009

Physical Damage Appraiser Since 2023

Salesman License Since 2009

Jonathan Dupnock