Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jonathan Durham

Graysville,TN

Summary

Field Service Technician specializing in issue diagnosis and preventative maintenance. Proven track record of enhancing customer satisfaction through exceptional service delivery. Maintains comprehensive service records to support operational efficiency.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Field Service Technician

Henry Schein
Chattanooga, Tennessee
12.2019 - Current
  • Diagnosed technical issues, providing real-time solutions to enhance operational efficiency.
  • Conducted routine maintenance checks, ensuring optimal functionality of all machinery.
  • Maintained accurate service records and documentation for each job, supporting compliance.
  • Performed installation, routine maintenance, and minor repairs on various systems.
  • Delivered exceptional customer service during field visits, aligning with corporate standards.
  • Executed preventative maintenance and repairs on pumps, motors, valves, and other equipment.
  • Collaborated with customers to identify service needs and manage expectations.
  • Trained customers on proper equipment use post-installation to ensure safety.

Locomotive Engineer

Norfolk Southern Corp
Chattanooga, Tennessee
02.1999 - 12.2019
  • Operated locomotives to transport freight safely and efficiently.
  • Conducted pre-trip inspections to ensure locomotive readiness and safety compliance.
  • Communicated with dispatchers regarding train schedules and track conditions.
  • Followed safety protocols to maintain a safe working environment on the railway.
  • Managed train speeds and braking systems according to established regulations.
  • Documented daily activities and incidents in compliance with company policies.
  • Conducted movement of rail cars and overall train and completed or verified air couplings and electrical connections between locomotives.
  • Prepared reports documenting locomotive issues.
  • Operated locomotives according to strict delivery and route schedules.

Education

High School Diploma -

Ridgeland High School
Rossville, GA
03-1995

Skills

  • Equipment maintenance
  • Service documentation
  • Performance optimization
  • Effective communication
  • Time management
  • Problem solving
  • Team collaboration
  • Calibration procedures
  • Proficient in [software]
  • Hardware and software installation
  • System installation
  • Installation and maintenance
  • Equipment Repair

Certification

Cerec Certification , CIT 1

Timeline

Field Service Technician

Henry Schein
12.2019 - Current

Locomotive Engineer

Norfolk Southern Corp
02.1999 - 12.2019

High School Diploma -

Ridgeland High School

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