Jonathan Soto
Systems Engineer
Trenton
Summary
Experienced and adaptable IT technician with a strong skillset in troubleshooting and resolving hardware issues. Proficient in installing new assets to ensure seamless business operations. Demonstrates the ability to quickly adapt to rapidly changing work situations and employee needs, resulting in smooth transitions and minimal disruptions. Recognized for consistently providing valuable contributions to technical operations and implementing effective technological procedures.
Overview
9
9
years of professional experience
3
3
Certifications
1
1
Language
Work History
IT Repair Technician
Hummingbird International
10.2023 - 01.2025
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners, computers and laptops.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Tested new software and hardware prior to deployment.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Account Executive Assistant
Webfindyou
04.2022 - 03.2023
- Streamlined account management processes by implementing efficient organizational systems.
- Coordinated marketing collateral creation, enabling targeted promotion of products or services to clients.
- Maintained a high level of confidentiality when handling sensitive client information and documents.
- Handled customer inquiries professionally, resolving issues promptly to maintain positive relationships.
- Enhanced client satisfaction through timely communication and personalized service.
- Stayed current with industry trends, sharing insights with team members to enhance overall performance.
Communication and Technology Specialist
Chevron
10.2015 - 03.2022
- Mentored junior team members in best practices for technology use, fostering a culture of continuous learning and improvement.
- Developed network and database security for monitoring and alerting of potential threats.
- Logged updates on support tickets to communicate status to users and managers.
- Streamlined internal processes through automation, reducing manual workload for staff members.
- Designed and implemented new software solutions, resulting in increased efficiency for the organization.
- Administered networks by creating user accounts and managing permissions.
- Collected and analyzed statistics on program data and usage using Excel.
Education
Bachelor of Science - Systems Engineering
Instituto Politecnico Santiago Mariño
Venezuela 05.2001 -
Skills
Desktop technical support
Hardware installation
Application installations
Technical support
Help desk operations
Peripheral repair
Debugging
Network maintenance
Remote support
Network troubleshooting
Helpdesk services
IT documentation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
Certification
Google IT Support Professional Certificate
Timeline
IT Repair Technician
Hummingbird International
10.2023 - 01.2025
Rogramming for Everybody (Getting Started with Python)
04-2023
Account Executive Assistant
Webfindyou
04.2022 - 03.2023
Google IT Support Professional Certificate
02-2022
Introduction to HTML5
12-2021
Communication and Technology Specialist
Chevron
10.2015 - 03.2022
Bachelor of Science - Systems Engineering
Instituto Politecnico Santiago Mariño
05.2001 -