Summary
Overview
Work History
Education
Skills
Timeline
Eric Martin

Eric Martin

Information Technology
Spring,TX
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

Summary

Data-driven professional with a strong background in production environments and IT support. Dedicated to customer satisfaction and process improvement. Proven ability to quickly learn, adapt to new technologies, and thrive in both team and independent settings.

Overview

11
11
years of professional experience

Work History

Computer Repair Technician

Alpha Laptop PC Repair & More
Houston, TX
10.2021 - Current
  • Provided timely responses to inquiries and repairs, prioritizing clear communication.
  • Effectively diagnosed , repaired hardware and software problems on laptop and desktop systems.
  • Successfully provided superior computer repair service to small business and the private market.
  • Expert approach at asking key discovery questions in order to get the root cause of the problems. Results higher customer satisfaction rating and builds business.

Boot Camp Attendee / Intern

ACI Tech Academy
San Antonio, TX
08.2021 - 10.2021
  • Successfully completed a boot camp program in the Computer User Support Specialist field
  • Diagnosed, troubleshooted, and resolved software, hardware, network, and operating system problems
  • Assembled desktops based on client needs and gained knowledge in troubleshooting, identification, and superior customer service.

Quality Control Supervisor

ABM Facility Services
Houston, TX
05.2017 - 01.2021
  • Supervised commercial aircraft fueling operations, ensuring safety protocols and compliance with regulations
  • Performed daily, weekly, and monthly inspections of fuel equipment
  • Maintained 100% on-time departures and a 100% safety rating.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.

Account Manager

Eutsler Technical Products Inc
Houston, TX
03.2014 - 02.2018
  • Consulted with clients in the oil and gas industry regarding elastomeric needs
  • Prepared product drawings, sales presentations, cost estimates, and contracts
  • Negotiated prices and terms of agreements
  • Maintained continuous communication with clients to ensure goal achievement.

Education

Associate of Arts - Computer Technician

ACI Tech Academy, San Antonio
08.2024 - 10.2024

Professional Development Information Technology

  • COMPTia A+ I & II
  • COMPTia Network +
  • COMPTia Security +
  • ITIL Foundation 4

ISC2 IT Security Global Association

  • *Security Principles
  • *Incident Response
  • *Business Continuity
  • *Disaster Recovery Concepts
  • *Network Security
  • *Security Operation

Associate's Degree - Business Management

Austin Community College, Austin, TX
1994

Skills

Software Installation

Hardware Installation

Hardware Repair

Backup solutions

Hardware assembly

Software Updates

Software configuration

Security measures

Hardware upgrades

Data Recovery

Virus Removal

Performance Optimization

Hardware Cleaning

Device compatibility

Desktop Technical Support

Remote Support

Cyber Security

Timeline

ACI Tech Academy - Associate of Arts, Computer Technician
08.2024 - 10.2024
Computer Repair Technician - Alpha Laptop PC Repair & More
10.2021 - Current
Boot Camp Attendee / Intern - ACI Tech Academy
08.2021 - 10.2021
Quality Control Supervisor - ABM Facility Services
05.2017 - 01.2021
Account Manager - Eutsler Technical Products Inc
03.2014 - 02.2018
Austin Community College - Associate's Degree, Business Management

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Eric MartinInformation Technology