Summary
Overview
Work History
Education
Skills
References
Hi, I’m

Jonathan Ellsworth

Program Analyst
Meridian,ID
Jonathan Ellsworth

Summary

I’m currently working as a Program Analyst, a role I’ve recently transitioned into, and I’m enjoying the learning process. My background includes a decade of experience in Application and IT support, specifically with LOB apps and MSP IT. I’ve had the opportunity to lead several app deployment projects and have become proficient with ERP/CRM systems like eAutomate and Sherpa. I pride myself on my problem-solving abilities, customer service skills, and strong work ethic, all of which have been instrumental in my technical troubleshooting tasks

Overview

13
years of professional experience

Work History

Fishers Technology

Program Analyst
7 2013 - Current

Job overview

  • Business Application Administration: Proficiency in administering a comprehensive suite of business applications such as eAutomate, Sherpa, CeoJuice, Contact Center, Dealer Gateway, Remote Tech, e-Info, HMail Relay service, Remote Service Manager, PO Processor, KPAX, and Canon IWRI.
  • Connectivity Team Support: Essential backup field network support provided, including copier installation, address book updates, local and server-based print driver installation, configuration of scan and send settings (email and folder scanning), and secure print and department ID establishment.
  • IT Experience: Skills include Exchange Admin Center, Office administration, IT helpdesk, virtual environment management, networking, data retention, NAS, StorageCraft, support desk, VOIP, Allworx PBX/network management, and IT policy creation.
  • Process Improvement: Demonstrated ability to enhance program efficiency by streamlining processes and implementing data-driven improvements.
  • Data Management Skills: Familiarity with SQL and Excel formulas leveraged for data list creation and management. This expertise has been crucial in managing and analyzing large datasets, contributing significantly to operational efficiency and effectiveness.
  • Implemented quality assurance measures, leading to a significant reduction in errors and rework.

Lounge + Wear Market

Owner and Operations
11.2022 - Current

Job overview

  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
  • Managed day-to-day business operations.

Xerox

Xerox - Verizon Tech Support
02.2011 - 07.2013

Job overview

  • Mentored new Teen Tech Members, providing guidance on program goals and expectations.
  • Optimized digital resources through routine troubleshooting and proactive system updates.
  • Enhanced user experience by addressing and resolving technical issues promptly.
  • Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.

Education

College of Western Idaho
Nampa, ID

Associate of Science from Computer Support Specialist
05.2013 - 2013.05

University Overview

  • Completed professional development in CompTIA N+ Certification

Timberline High School
Boise, ID

High School Diploma
06.2000 - 2000.06

University Overview

Skills

Administrative Oversight

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References

References

Nathan Emerick - Fishers Technology
IT Field Engineer | nate@emerickonline.com | 208-308-6225

Eric Taylor - Former VP of Service and Operations at Fisher's Technology
208-850-4290


 Dustin Jurica- Fishers Technology
Connectivity and Applications Manager | dustinjurica@gmail.com | 208-994-8556

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Jonathan EllsworthProgram Analyst