Jonathan Ellzy
Delaware,DE
Overview
23
23
years of professional experience
Work History
Store Leader
Royal Farms
Middletown DE
07.2024 - Current
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
- Streamlined inventory management with accurate record-keeping and timely ordering of products.
- Oversaw cash management procedures including reconciling daily transactions; minimized discrepancies and maintained accountability.
- Achieved sales targets consistently by motivating team members and creating a positive work environment.
- Increased overall store productivity with effective scheduling, task delegation, and resource allocation.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Controlled costs consistently to effectively eliminate waste and increase profits.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
General Manager
HONEY GROW
Delaware
04.2022 - 07.2024
- To build a team of all top performers empowered to achieve high standards
- Oversee daily operations
- One on one with team- explain the vision of the restaurant
- Hire, train, motivate staff to meet sales requirements and deliver excellent service
- Food cost and P&L
Director
Chick-fil-A
07.2020 - 02.2022
- Undertake store administration duties such as managing store budgets and updating financial records.
- Create business strategies to attract new customers, expand store traffic, and enhance profitability.
- Hire, train, mentor and motivate staff to meet sales objectives and deliver excellent service to ensure high levels of customer satisfaction.
- Respond to customer complaints and concerns in a professional manner.
- Ensure store compliance with health and safety regulations.
- Develop and arrange promotional material and in-store displays.
- Prepare detailed reports on buying trends, customer requirements, and profits.
- Monitor inventory levels and order new items.
- Ensure Heard module is being implemented throughout the restaurant.
General Manager
McDonalds
Andorra, PA
11.2015 - 07.2020
- Undertake store administration duties such as managing store budgets and updating financial records.
- Create business strategies to attract new customers, expand store traffic, and enhance profitability.
- Hire, train, mentor and motivate staff to meet sales objectives and deliver excellent service to ensure high levels of customer satisfaction.
- Respond to customer complaints and concerns in a professional manner.
- Ensure store compliance with health and safety regulations.
- Develop and arrange promotional material and in-store displays.
- Prepare detailed reports on buying trends, customer requirements, and profits.
- Monitor inventory levels and order new items.
Store Manager
McDonalds
Hatboro, PA
09.2010 - 11.2015
- Recruited, trained and supervised staff.
- Ensured compliance with licensing, hygiene and health and safety legislation/guidelines.
- Handled customer enquiries and complaints, greeting and advising and problem-solving.
- Assessed and improved profitability, set goals and made ongoing improvements for business development.
- Liaised with customers, employees, suppliers, licensing authorities and sales representatives.
Assistant Manager
McDonalds
Horsham, PA
01.2008 - 09.2010
- Supervised crew staff
- Managed inventory
- Managed truck orders
- Prepared employees' schedules for work shifts
- Opened/closed cash drawer
- Made Bank deposits
Assistant Manager
McDonalds
09.2007 - 01.2008
- Supervised crew staff
- Managed truck orders
- Recruited, interviewed and hired crew staff for the Hatboro location
Crew Employee
McDonalds
Bensalem, PA
06.2002 - 09.2007
- Placed orders for customers
- Performed cashier duties
- Maintained cleanliness of the store
- Managed inventory
Education
Business Management Certificate - undefined
Hamburger University
Chicago, IL09.2010
High School Diploma - undefined
Bensalem High School
06.2006
Skills
- Excellent leadership, customer service, interpersonal, communication, problem-solving, and organizational skills with keen commercial awareness, flexibility, and the ability to build and work with dynamic teams
CUST
Store Management Experience
Timeline
Store Leader
Royal Farms
07.2024 - Current
General Manager
HONEY GROW
04.2022 - 07.2024
Director
Chick-fil-A
07.2020 - 02.2022
General Manager
McDonalds
11.2015 - 07.2020
Store Manager
McDonalds
09.2010 - 11.2015
Assistant Manager
McDonalds
01.2008 - 09.2010
Assistant Manager
McDonalds
09.2007 - 01.2008
Crew Employee
McDonalds
06.2002 - 09.2007
Business Management Certificate - undefined
Hamburger University
High School Diploma - undefined
Bensalem High School