Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Emasie

Penfield,NY

Summary

Seasoned professional with a proven track record at Liberty Pumps, excelling in technical and customer support roles. Elevated customer satisfaction by leading in quote generation and mentoring co workers, showcasing exceptional troubleshooting and interpersonal skills. Achieved significant cross-departmental collaboration, enhancing operational efficiency and customer relations.

Overview

24
24
years of professional experience

Work History

Technical Customer Service Representative

Liberty Pumps
Bergen , NY
10.2008 - Current
  • Advanced from Technical Support to Senior Technical Customer Service, and then to Engineered Products Technician.
  • Led department consistently in generating the highest number of quotes.
  • Mentor co-workers by providing guidance based on extensive experience.
  • Built strong customer relations with representative agencies, wholesalers, contractors, and end customers.
  • Collaborated with various departments to meet customer needs.

Collector Agent

Pioneer Credit Recovery
Perry, NY
10.2005 - 04.2008
  • Provided exceptional debt customer service to resolve payment issues and maintain positive client relationships.
  • Enrolled customers in repayment programs.
  • Collaborated with team members to efficiently complete collection tasks.

Electrical Department Supervisor

Chase Pitkins
Henrietta, NY
08.2003 - 10.2005
  • Supervised shifts of 3-7 employees, ensuring efficient workflow and productivity.
  • Conducted thorough inventory checks to ensure accurate stock levels and availability.
  • Processed and verified employee time cards to ensure accurate payroll.
  • Completed Wegmans management programs and classes.

Shift Supervisor

McDonald's
LeRoy, NY
09.2000 - 03.2002
  • Mentored incoming staff, enhancing their integration and productivity.
  • Managed restaurant opening and closing procedures to maintain operational efficiency.
  • Completed food safety forms to ensure compliance with health regulations.

Education

High School Diploma -

Le Roy Jr./Sr. High School
Le Roy, NY
06-2002

Skills

  • Technical support
  • Remote support
  • Customer support
  • Troubleshooting
  • Sales support
  • Customer education

Timeline

Technical Customer Service Representative

Liberty Pumps
10.2008 - Current

Collector Agent

Pioneer Credit Recovery
10.2005 - 04.2008

Electrical Department Supervisor

Chase Pitkins
08.2003 - 10.2005

Shift Supervisor

McDonald's
09.2000 - 03.2002

High School Diploma -

Le Roy Jr./Sr. High School
Jonathan Emasie