JONATHAN E. OCHOA
Extra Mile Care Transportation LLC
Romoland,CA
1
Language
1
Certification
9
years of professional experience
Hardworking employee enthusiastic about learning Medical field inside and out. Pursues opportunities to learn new skills and contribute to a group success. Offers strong administrative, relationship-building and problem-solving abilities.
Work History
NEMT Driver
1 Year 5 Months- Ensured customer satisfaction through effective communication and support.
- Adhered to trip schedules to ensure timely patient transport
- Assisting passengers (w/ safety belt or mobility impairments)
- Conducted daily vehicle inspections to ensure safety and reliability
- Emergency Response (Medical/Vehicle)
- Compliance (Patient privacy, State, Local, and Federal services)
- Maintained vehicle cleanliness inside and out to provide a hygienic environment for passengers
- Maintained accurate records of trips for compliance and review.
- Customer Service
- Department: NEMT
Store Person Lead
7 Years 1 Month- Oversaw the domestic LTL sector and led a small team of six store personnel associates.
- Manage the activities of warehouse associates engaged in repacking, shipping, forklift usage & operation support.
- Conducted LTL audits and reported to the team on work volume and deadlines.
- Entered hourly LTL orders into Excel dashboard for tracking and reporting purposes.
- In contact with 3rd party carriers (Old Dominion, NuMark, C.H. Robinson, and CareFusion Transportation) customer service to schedule shipments and create BOL.
- Updated order details for customers.
- Consolidated orders into batch picking and distributed them to the team.
- Cross-checked Inventory stock with LTL orders for quality shipments leaving the facility.
- Entered hourly LTL orders into an Excel dashboard spreadsheet.
- Analyzed shipping and freight status reports to identify trends and improve shipping accuracy.
- Analyzed Shipping and freight status reports.
- Supported pallet building to enhance warehouse organization and inventory management.
- Supported picking and packing process to ensure accurate order fulfillment..
- Assisted Departments: Domestic Outbound & Inbound
Education
1 Year at College or a Technical or Vocational School - General Education
Skills
Safety Procedures
Defensive Driving
Team leadership
Microsoft Office proficiency
Data Entry Skills
Conflict resolution
Task delegation
Logistics Coordination
Leadership Skills
Client relations
Trip Documentation
First Aid Training
Certification
Forklift Certificate — So, Cal Forklift — 09/2013, Continuous Improvement Foundations — F&P Healthcare Inc. — 12/2019, CPR/AED Certificate — NHSA — 1/2024, PASS Certificate — CTAA — 1/2024
Additional Information
Upon Request
Languages
Spanish
Native or Bilingual
Timeline
NEMT Driver
Extra Mile Care Transportation LLC
02.2024 - 07.2025Read More
Store Person Lead
Fisher & Paykel Healthcare
06.2016 - 07.2023Read More
Riverside College
1 Year at College or a Technical or Vocational School from General Education
Read More