Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Denise Ruiz-Ratliff

Zephyrhills

Summary

Highly-motivated employee with desire to take on new challenges. Strong adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Highly organized and eager to utilize time management and organizational skills across diverse settings. Seeking opportunities to enhance abilities while contributing to company growth. Committed with a history of meeting company needs with consistent practices. Skilled in working under pressure and adapting to new situations and challenges.

Hardworking professional with several years of professional driving experience. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. Valid license and clean driving history. Skilled in operating various types of vehicles, adhering to traffic laws, managing delivery schedules, and maintaining vehicle cleanliness. Strengths include navigation skills, time management, customer service, and mechanical knowledge. Responsible with several years of experience and maintaining personalized service. Developing deep customer connections. Brings superior work ethic, excellent people skills, and maintaining high levels of client satisfaction.

Overview

2027
2027
years of professional experience

Work History

NEMT Driver

Reliance Health Care
Tulsa
04.2022 - 06.2026
  • Transported patients safely to appointments and medical facilities.
  • Assisted patients with boarding and disembarking from vehicles.
  • Coordinated schedules to ensure timely arrivals at destinations.
  • Communicated effectively with healthcare staff regarding patient needs.
  • Followed safety protocols during all transport activities consistently.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Reported vehicle issues promptly to maintenance teams for repairs.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.

Logistics Coordinator/Truck Unloader

Harbor Freight
Sand Springs
05.2021 - 06.2022
  • Coordinated shipments to ensure timely delivery of products to stores.
  • Unloaded freight from trucks, containers, and railcars with the use of a forklift or pallet jack.
  • Unloaded freight from trucks using pallet jacks and hand trucks.
  • Oversaw loading and unloading activities
  • Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
  • Managed inventory levels to optimize stock availability and reduce shortages.
  • Participated in regular inventory checks to ensure stock accuracy and availability.
  • Utilized scanning technology to accurately track inventory levels of incoming and outgoing shipments.
  • Organized stock in warehouse shelves to ensure efficient product location.
  • Organized merchandise in the warehouse for easy access and inventory management.
  • Assisted in restocking shelves with unloaded products for display on sales floor.
  • Collaborated with team members to maintain a clean and safe work environment.
  • Collaborated with suppliers to resolve shipping discrepancies and improve service.
  • Communicated effectively with supervisors regarding supply chain needs and concerns.
  • Lifted heavy objects by hand or by using a power hoist.

Assistant Manager

Dollar General
Mounds
  • Assisted in managing daily store operations and staff scheduling.
  • Trained new employees on company policies and customer service standards.
  • Maintained inventory levels and organized stockroom for efficient access.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Created reports on sales trends, inventory levels, and financial data.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Maintained accurate records of sales transactions using point-of-sale systems.

Education

Certificate Of Completion - Wheelchair Securement Training

Q-straint
04.2026 - 07.2026

Certification Of Completion - Safety Driving

Drive Safe
06.2026 - 06.2026

Certificate Of Completion - Passenger Assistant Safety And Sensitivity

Community Transportation Association of America
08.2025 - 08.2025

Certificate Of Completion - Certified Transport Specialist

NEMT Accreditation Commission
08.2025 - 08.2025

South San Antonio
San Antonio, TX

Skills

  • Patient transportation
  • Safety protocol compliance
  • Client relations
  • Schedule coordination
  • Communication skills
  • Emergency response training
  • Friendly and outgoing
  • Verbal and written communication
  • Attention to detail
  • Problem-solving
  • Appointment scheduling
  • Punctual and reliable
  • Processes and procedures
  • Flexible schedule
  • Customer rapport
  • Punctuality
  • Schedule management
  • Time management
  • Business management
  • Patience and tact
  • Conflict resolution
  • Inventory management
  • Decision-making
  • Detail-oriented
  • Accurate money handling
  • Highly motivated
  • Retail operations
  • Store opening and closing
  • Retail employee training
  • Hiring and training
  • Safety compliance
  • Customer engagement
  • Route navigation

Timeline

Certification Of Completion - Safety Driving

Drive Safe
06.2026 - 06.2026

Certificate Of Completion - Wheelchair Securement Training

Q-straint
04.2026 - 07.2026

Certificate Of Completion - Passenger Assistant Safety And Sensitivity

Community Transportation Association of America
08.2025 - 08.2025

Certificate Of Completion - Certified Transport Specialist

NEMT Accreditation Commission
08.2025 - 08.2025

NEMT Driver

Reliance Health Care
04.2022 - 06.2026

Logistics Coordinator/Truck Unloader

Harbor Freight
05.2021 - 06.2022

Assistant Manager

Dollar General

South San Antonio
Mary Denise Ruiz-Ratliff