MICHAEL LEBLANC
JASPER,TX
Summary
Punctual and reliable NEMT driver with a proven record in customer service and adherence to safety protocols. Skilled in route planning and vehicle maintenance, committed to ensuring safe and timely passenger transportation.
Overview
40
40
years of professional experience
Work History
NEMT DRIVER
AB EXPRESS TRANSPORTTATION
Houston, TX
01.2026 - 06.2026
- Operated delivery vehicles while adhering to safety protocols and regulations.
- Conducted routine vehicle inspections to ensure operational readiness and safety compliance.
- Navigated efficiently using GPS systems to optimize route planning and minimize delays.
- Loaded and unloaded freight, ensuring proper handling of goods during transportation.
- Maintained accurate records of deliveries, mileage, and vehicle maintenance activities.
- Communicated effectively with dispatch to coordinate schedules and address issues promptly.
- Assisted in training new drivers on company policies and safe driving practices.
- Adapted quickly to changing routes and delivery requirements, demonstrating flexibility in operations.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Ensured timely deliveries while adhering to safety regulations and company policies.
- Conducted routine vehicle inspections to ensure operational readiness and compliance with standards.
- Provided exceptional customer service through effective communication and problem-solving during transport operations.
- Trained new drivers on best practices and safe driving techniques to enhance team performance.
- Implemented route optimization strategies, resulting in improved delivery efficiency and reduced operational costs.
- Collaborated with dispatch team to coordinate logistics and address any transportation challenges promptly.
Assistant Manager
DJS BOUDAIN
Beaumont, TX
11.2023 - 06.2025
- Assisted in daily operational management to ensure smooth workflow and service delivery.
- Coordinated staff schedules to optimize coverage during peak hours and enhance customer satisfaction.
- Implemented training programs for new team members, improving onboarding efficiency and consistency.
- Monitored inventory levels, ensuring adequate stock availability for daily operations.
- Developed standard operating procedures to streamline processes and improve team performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Led team in achieving operational goals, enhancing workflow efficiency and productivity.
- Developed training programs for new staff, ensuring adherence to company standards and policies.
Custodian
HAROLDS FUNTOWN
Crystal Beach, TX
03.2017 - 09.2023
- Maintained cleanliness and sanitation standards across facilities to ensure guest satisfaction.
- Operated cleaning equipment, including floor scrubbers and pressure washers, for efficient upkeep.
- Conducted regular inspections of premises to identify and address maintenance issues promptly.
- Trained new staff on safety protocols and effective cleaning techniques to enhance team performance.
- Developed cleaning schedules that optimized workflow and ensured consistent cleanliness during peak hours.
- Collaborated with maintenance teams to coordinate repairs and improve overall facility operations.
- Led safety meetings, emphasizing best practices for cleaning chemicals and equipment usage compliance.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
Foreman
CARDINAL FENCE
Beaumont, TX
06.1999 - 07.2017
- Supervised daily operations of fence installation projects, ensuring compliance with safety standards.
- Trained and mentored team members on best practices for tool usage and project execution.
- Coordinated scheduling and logistics for material deliveries to optimize workflow efficiency.
- Conducted quality control inspections to maintain high standards in finished installations.
- Resolved on-site issues promptly, facilitating effective communication between crew members and clients.
- Established safety protocols, significantly reducing incident rates on job sites through training sessions.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
- Inspected completed work to verify quality standards and compliance with criteria.
- Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
- Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
- Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
- Adapted workflows in response to changing environmental conditions or unexpected challenges encountered during construction activities.
- Reviewed project details to specify correct materials and equipment for job sites.
- Monitored progress against established benchmarks, adjusting strategies as necessary to meet targets consistently.
- Provided comprehensive training for new employees, ensuring their rapid integration into the team dynamic.
- Successfully mitigated risks associated with complex projects by conducting thorough risk assessments and implementing appropriate contingency plans.
- Coordinated schedules and resources for multiple project teams to optimize workflow efficiency.
- Supervised installation of fencing projects, ensuring adherence to safety protocols and quality standards.
- Managed inventory levels of materials and tools, ensuring availability for ongoing projects.
- Conducted site assessments to determine project requirements and develop effective work plans.
Manager
DJS BOUDAIN
Beaumont, TX
08.1986 - 04.1999
- Spearheaded operational strategies to enhance productivity and streamline workflow processes.
- Developed training programs to improve team performance and ensure adherence to safety standards.
- Managed inventory control systems, optimizing stock levels and reducing waste significantly.
- Implemented quality assurance measures, resulting in consistent product excellence and customer satisfaction.
- Fostered a culture of continuous improvement through regular staff evaluations and feedback sessions.
- Oversaw budget management, ensuring resource allocation aligned with strategic priorities for growth.
- Drove process enhancements by analyzing performance metrics and identifying areas for improvement initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Directed operational strategies to enhance efficiency and productivity across multiple departments.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Established best practices for resource management, leading to optimized inventory control systems.
- Mentored junior managers to foster leadership skills and ensure succession planning within the organization.
- Developed strategic initiatives that aligned with company goals, driving revenue growth and market expansion.
- Developed and maintained relationships with customers and suppliers through account development.
Education
High School Diploma -
SOUTH PARK HIGH
Beaumont, TX05.1975
Skills
- Customer service
- Clean driving record
- Problem-solving
- Flexible schedule
- Punctuality
- Defensive driving
- Vehicle inspection
- Safety management
- Route planning
- Navigational systems and GPS
- Vehicle inspections
- Transportation
- Traffic law observation
- Vehicle maintenance
- Equipment operation
- Passenger transportation
- Schedule management
- Basic vehicle repairs
- Order picking and processing
- Shipping and packaging
- Passenger assistance
- Attention to detail
- Team building
- Business management
- Friendly and outgoing
- Map reading
- Traffic laws
- Load securing
- Delivery pickup
- Safe driving techniques
- Passenger support
Timeline
NEMT DRIVER
AB EXPRESS TRANSPORTTATION
01.2026 - 06.2026
Assistant Manager
DJS BOUDAIN
11.2023 - 06.2025
Custodian
HAROLDS FUNTOWN
03.2017 - 09.2023
Foreman
CARDINAL FENCE
06.1999 - 07.2017
Manager
DJS BOUDAIN
08.1986 - 04.1999
High School Diploma -
SOUTH PARK HIGH