Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren E. "Loree" Gaskill

Topock,AZ

Summary

I have extensive dispatch, front office, and customer service experience as well as intermediate accounting skills. I am available for any shift or days of the week. I have reliable transportation and I have an excellent attendance record.

Professional driver skilled in safe and efficient transportation, vehicle maintenance, and route planning. Strong focus on collaboration and adaptability, ensuring seamless operations and meeting changing demands. Known for reliability and excellent customer service, consistently delivering results.

Overview

25
25
years of professional experience

Work History

NEMT Driver

MTM Inc.
06.2023 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.

Security Dispatcher

Aquarius Casino Resort
09.2022 - 03.2023
  • Investigated calls and complaints involving fire, theft, accident and hazard reports.
  • Observed extensive closed-circuit televisions, fire alarm systems, panic alarm systems and intrusion alarms.
  • Answered telephone calls to take messages, respond to questions and provide information during non-business hours.
  • Responded immediately to incidents, illegal activities or emergency situations.
  • Collected pertinent information from callers to disseminate to responding units or agencies.
  • Used radio, phone or computer to direct crews and other field units to appropriate sites.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • This position required passing background checks by law enforcement.
  • Navigated through various weather conditions and road hazards, prioritizing safety at all times.
  • Participated in ongoing training programs to stay up-to-date on industry regulations and best practices.
  • Managed paperwork accurately, including logs, invoices, and delivery confirmations.
  • Quickly adapted to both urban and rural environments for successful delivery completion.
  • Improved road safety by strictly adhering to traffic laws and regulations.

Road Driver

Hallcon
12.2020 - 09.2022
  • Road driver for BNSF crews in Needles. Yard certified for Needles only.
  • Completed transfers at hubs and final destinations to keep routes on schedule.
  • Conducted vehicle inspections before and after every trip and performed minor repairs to keep transport vehicles functional.

Census Field Supervisor

United States Census
04.2020 - 09.2020
  • Worked from home training and supervising a crew of 20 Census Takers who worked mainly in Mohave County, AZ.
  • Duties included approving their time, overseeing each Census worker's daily output, correcting their daily records if necessary, and approving any work-related expenses incurred by the field staff.
  • This position required passing a background check administered by the FBI.

Recruiting Assistant

Northern Arizona University
12.2019 - 06.2020
  • Scheduled interviews with qualified candidates at designated time slots with staff.
  • Supported employee onboarding by recruiting SeniorCorps volunteers and partner agencies for the SeniorCorp programs (Senior Companions, Senior Grandparents, etc.).
  • This position required passing a background check administered by the Western Arizona Council of Governments as well as a Driving Safety Course administered by NAU.
  • This was a work from home position with frequent meetings at locations in Mohave and La Paz Counties.

Dispatcher

All State Towing
05.2006 - 11.2008
  • Graveyard shift dispatcher for a police impound and towing facility. Responsible for dispatching the proper size tow vehicle for clients, law enforcement, and the general public. Cash handling and release of vehicles after hours to those whose vehicles were impounded for violations of law.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Reported delays, accidents or other traffic and transportation situations.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Use of radios, cell phones, and map books to dispatch drivers in a timely manner and keep track of their progress.
  • Data entry of call records, police impound reports, and vehicle release records.

Dispatcher/Senior Accounting Clerk

American Towing Alliance
06.2003 - 05.2006
  • Dispatcher and Accounts Clerk for a big-rig towing alliance with clients in the USA and Canada. Clients included Werner, Knight, JB Hunt, Greyhound, Knight, CR England, and other major/minor transportation companies. Responsible for negotiating fees charged from the tow companies we sent out to assist our clients as well as determining billing per event for our clients.
  • A/P, A/R, and front end collections.
  • Researched and tracked accounting or documentation problems and discrepancies.
  • Entered key financial transaction data into database.

Dispatcher

Elite Towing And Recovery
09.1999 - 06.2003
  • Graveyard shift dispatcher for a police impound and towing facility. Responsible for dispatching the proper size tow vehicle for clients, law enforcement, and the general public. Cash handling and release of vehicles after hours to those whose vehicles were impounded for violations of law.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Reported delays, accidents or other traffic and transportation situations.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Communicated with individuals within inbound call center setting to complete dispatch support for general public and law enforcement calls.

Education

Some College (No Degree) - Communications

Mt. San Antonio College

Some College (No Degree) - Business

Chaffey College
Rancho Cucamonga, CA

High School Diploma -

Sierra Vista High School
Baldwin Park, CA

Skills

  • Critical Thinking
  • Vehicle Service Documentation
  • Problem-Solving
  • CB Radio Communication
  • GPS Applications
  • Time Management
  • Planning Ability
  • Clean MVR
  • Adaptability and Flexibility
  • Decision Making
  • Courteous and Polite Demeanor
  • Dependable and Reliable
  • Attention to Detail
  • Payment Collection
  • Vehicle Inspection
  • Vehicle Defect or Damage Reporting
  • Problem Solving
  • Accounts Payable
  • Accounts Receivable
  • Front-End Collections
  • Data Entry
  • High Call Volumes
  • Customer Service
  • Valid Driver's License
  • Clean Driving Record
  • Safe Driving Practices
  • Punctual and Reliable
  • Patience and understanding
  • City and non-city driving
  • GPS and route planning

Timeline

NEMT Driver

MTM Inc.
06.2023 - Current

Security Dispatcher

Aquarius Casino Resort
09.2022 - 03.2023

Road Driver

Hallcon
12.2020 - 09.2022

Census Field Supervisor

United States Census
04.2020 - 09.2020

Recruiting Assistant

Northern Arizona University
12.2019 - 06.2020

Dispatcher

All State Towing
05.2006 - 11.2008

Dispatcher/Senior Accounting Clerk

American Towing Alliance
06.2003 - 05.2006

Dispatcher

Elite Towing And Recovery
09.1999 - 06.2003

Some College (No Degree) - Business

Chaffey College

High School Diploma -

Sierra Vista High School

Some College (No Degree) - Communications

Mt. San Antonio College

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Lauren E. "Loree" Gaskill