Jessica Williams
Warfield,VA
Summary
A motivated, caring, compassionate individual with experience providing care, support, and guidance. Skilled in doing everything in my power to make sure all is well. Proven track record of success in helping individuals reach their goals and improve their overall quality of life. I'm an easy, outgoing, quick learner who is always up for a challenge.
Overview
9
9
years of professional experience
Work History
NEMT Driver
Good Vibes Transportation
Alberta, VA
04.2025 - 03.2026
- Safely transported patients to and from medical appointments, ensuring their comfort and well-being throughout the journey
- Maintained a clean and organized vehicle, conducting regular inspections to ensure it was in proper working condition
- Adhered to all traffic laws and regulations while operating the vehicle, prioritizing the safety of passengers at all times
- Assisted patients with boarding and exiting the vehicle, providing any necessary support or accommodations as needed
- Communicated effectively with dispatchers to receive trip assignments and provide updates on arrival times
- Managed scheduling and routing efficiently to optimize time management and ensure timely pickups and drop-offs for multiple patients
- Demonstrated excellent customer service skills by addressing patient concerns or special requests during transportation
- Followed established protocols for handling emergencies or unexpected situations during transport, remaining calm under pressure
- Maintained accurate records of mileage, fuel consumption, trip details, patient information, and other required documentation
- Provided assistance in securing wheelchairs or mobility aids inside the vehicle for safe transport of patients with limited mobility
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality of patient information during transport
- Attended training sessions on defensive driving techniques, first aid/CPR procedures, infection control measures, and other relevant topics to enhance job performance
- Served as a reliable point of contact between healthcare facilities/clinics/hospitals and patients' families regarding transportation arrangements
- Successfully navigated through heavy traffic areas using GPS systems/maps while adhering to designated routes
- Maintained a professional and courteous demeanor when interacting with patients, providing reassurance and comfort during transportation
- Managed challenging situations involving agitated or anxious patients by employing de-escalation techniques and maintaining a calm environment
- Demonstrated knowledge of basic first aid procedures, promptly responding to any medical emergencies that arose during transport
- Maintained regular communication with dispatchers regarding any changes in patient status, appointment delays, or traffic conditions
Chiropractic Assistant
Ariya Family Chiropractic Center, P.C.
Colonial Heights, VA
12.2023 - 04.2024
- Ensured patient satisfaction from initial phone call to appointment completion by answering phones, setting up new clients, verifying insurance coverage, and scheduling appointments
- Provided attentive service to a majority-senior clientele by demonstrating patience and understanding, resulting in positive patient experiences
- Maintained cleanliness and organization of front office to promote a welcoming environment.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Input patient data into computer system and checked information for accuracy.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
Caregiver
Opus Memoria
Anchorage, AK
03.2023 - 06.2023
- Assisted clients with activities of daily living such as bathing, dressing, and grooming, enhancing quality of life
- Performed light housekeeping duties including laundry and meal preparation, ensuring a clean and safe environment
- Helped patients move in and out of beds, baths, and wheelchairs, reducing risk of injury
- Assisted residents in activities of daily living to maintain health and dignity, supporting independence
- Served clients regular balanced meals for breakfast, lunch, and dinner, promoting nutrition and wellness
- Provided compassionate care to elderly patients, adapting to their individual needs and preferences for personalized support
- Provided emotional support to clients during difficult times, fostering trust and comfort
- Engaged clients through conversation and companionship, promoting independence and meeting social needs
Childcare
Freelance
Fort Moore, GA
03.2017 - 06.2023
- Created and maintained clean, safe, and organized learning environment, supporting child development
- Entertained and engaged with children using games, crafts, and other activities, fostering creativity and social skills
- Displayed patience and understanding when dealing with difficult situations involving children, ensuring positive outcomes
- Built strong relationships with families through open communication and trustworthiness, enhancing client satisfaction
- Provided attentive care to young children, including feeding, bathing, dressing, playing games, and reading stories, ensuring well-being
- Prepared snacks and cooked meals for children using available food items, supporting healthy eating habits
- Acted as a role model for children by providing emotional support and guidance, encouraging positive behavior
- Performed housekeeping and cleaning duties related to children's care, maintaining a hygienic environment
- Encouraged positive behavior through redirection and positive reinforcement techniques, improving conduct
- Handled diaper changes for infants and properly disposed of dirty cloths and linens, maintaining cleanliness
- Administered basic first aid treatment when necessary in case of minor injuries or illnesses, ensuring safety
- Regulated children's rest periods and nap schedules, supporting healthy routines
- Assisted children with homework and school-related projects and assignments, promoting academic success
- Taught basic skills such as brushing teeth, cleaning up, and dressing, fostering independence
Housekeeper
Freelance
Wasilla, AK
06.2021 - 01.2023
- Managed cleaning for 8 Airbnb units in Alaska and 4 regular clients, ensuring high standards of cleanliness
- Dust-mopped, vacuumed, and buffed floors to maintain a clean and safe environment for guests and clients
- Cleaned and restocked restroom areas with towels and toiletries, enhancing guest satisfaction
- Demonstrated ability to clean and organize multiple rooms efficiently and effectively, meeting tight deadlines
- Emptied trash cans and carried full trash bags to dumpsters and outside garbage bins, maintaining sanitation
- Proficiently managed time to complete assigned tasks within allocated deadlines, increasing productivity
- Wiped down windows and mirrors with glass cleaner, ensuring streak-free surfaces
- Exercised great attention to detail when inspecting areas for dirt or stains before cleaning, improving quality
- Washed dirty linens and remade beds with clean sheets, providing a welcoming environment
- Dusted and polished furniture and equipment, preserving appearance and longevity
- Cleaned rugs, carpets, upholstered furniture, and draperies using vacuum cleaners and shampooers, maintaining hygiene
Store Team Member
Peak Boutique
Palmer, AK
06.2021 - 06.2022
- Maintained updated knowledge about products offered in the store and their prices, improving customer assistance
- Assisted customers with inquiries regarding products, services, and ordering information while maintaining professional demeanor, increasing customer satisfaction
- Developed strong customer service skills by consistently providing friendly and helpful assistance to customers, enhancing store reputation
- Performed opening and closing duties including cash handling, restocking shelves, and cleaning the store, ensuring smooth operations
- Cleaned shelves, counters, and tables, maintaining a tidy shopping environment
- Organized products, transferring newly delivered merchandise from stockroom to store, optimizing inventory flow
- Watched for and recognized security risks and thefts, contributing to loss prevention
- Described merchandise and explained use, operation, and care of merchandise to customers, supporting informed purchases
- Greeted customers and ascertained what each customer wanted and needed, delivering personalized service
- Performed sales floor work, such as greeting and assisting customers, stocking shelves, and taking inventory, supporting daily operations
- Recommended, selected, and helped locate and obtain merchandise based on customer needs and desires, driving sales
- Arranged and displayed merchandise to promote sales, increasing product visibility
- Monitored daily store operations such as cash handling procedures, POS transactions, returns and exchanges, and customer service interactions, ensuring compliance
- Placed special orders, submitted online orders, or contacted other stores to find desired items, enhancing customer experience
Education
High School Diploma -
Boricua College
Brooklyn, NY07-2001
Skills
- Medication and Appointment
- Companionship and Direct Care
- Documentation Preparation
- Multitasking and Reminders
- Organization
- First Aid and Safety
- Household Chores
- Behavior Redirection
- Compassionate Emotional Support
- Critical thinking
- Customer service
- Time management
- Problem-solving
- Friendly, positive attitude
- Flexible and adaptable
LANGUAGES
Spanish, English- Proficient
Timeline
NEMT Driver
Good Vibes Transportation
04.2025 - 03.2026
Chiropractic Assistant
Ariya Family Chiropractic Center, P.C.
12.2023 - 04.2024
Caregiver
Opus Memoria
03.2023 - 06.2023
Housekeeper
Freelance
06.2021 - 01.2023
Store Team Member
Peak Boutique
06.2021 - 06.2022
Childcare
Freelance
03.2017 - 06.2023
High School Diploma -
Boricua College