Jonathan Fanduiz
Customer Service Manager
Vestal,NY
Summary
Attentive and efficient customer service manager devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding Microsoft software and hardware. Strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
7
7
years of professional experience
Work History
Site Leader
Ricoh USA - Lourdes Hospital
Binghamton, NY
09.2022 - Current
- Managed mail room, commercial print shop, and fleet of 550 printing devices for Guthrie-Lourdes healthcare chain
- Facilitated transfer of contract from initial parent company during Lourdes buyout, increasing print volumes and revenue from leasing
- Supervised volume of 500,000+ prints per month and 100,000 outgoing mailpieces
Jewelry Consultant
Macy's
Massapequa, NY
09.2021 - 08.2022
- Remained calm and professional in stressful circumstances and effectively defused tense situations.
- Created an excellent experience for customers through active engagement, direct eye contact and listening skills.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Store Manager
Extra Space Storage
Bay Shore, New York
01.2021 - 09.2021
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Cut payment delinquency by 80% from store takeover utilizing regular calls, payment negotiation and maintaining ongoing notes.
- Used upselling to surpass goals by over 40% within first quarter.
- Directed and led employees, supervising activities to drive productivity and efficiency.
Consultant
Tailored Brands Inc.
Bay Shore, NY
08.2019 - 12.2020
- Offered product and service consultations and employed upselling techniques.
- Cultivated long-term relationships with clients to accurately quote prices and terms that achieved or exceeded customer objectives.
- Assisted in training new and senior staff members in various selling methods, computer programs, and incoming products/offerings.
- Became the top volume seller within 3 months of promotion.
Cashier
Dunkin' Donuts
East Islip, NY
05.2017 - 08.2019
- Trained new team members in cash register operation, stock procedures and customer service.
- Managed morning rush of dozens customers daily with efficient, levelheaded service.
- Resolved customer disputes with tact and professionalism.
Education
High School Diploma -
Bay Shore High School
Bay Shore, NY06.2018
Suffolk County Community College
Selden, NYSkills
- Customer Service
- Conflict Resolution
- Critical Thinking
- Technologically Proficient
Timeline
Site Leader
Ricoh USA - Lourdes Hospital
09.2022 - Current
Jewelry Consultant
Macy's
09.2021 - 08.2022
Assistant Store Manager
Extra Space Storage
01.2021 - 09.2021
Consultant
Tailored Brands Inc.
08.2019 - 12.2020
Cashier
Dunkin' Donuts
05.2017 - 08.2019
High School Diploma -
Bay Shore High School
Suffolk County Community College