Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Quote
Generic
Emily Fox

Emily Fox

Henderson,NV

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience
1
1
Certificate

Work History

Site Leader

City Of Henderson -Safekey
10.2022 - 05.2023
  • Oversaw all day to day on-site functions during program operation
  • Maintained quality assurance through compliance to rules, regulations, policies, and procedures
  • Served as a liaison between Clark County School District on-site personnel and the department.
  • Supervised youth enrichment program, facility and participants while monitoring activities and enforced rules and safety standards
  • Promoted a positive recreational environment and good personal behavior
  • Reported and resolved complaints, requests, safety conditions, security issues and illegal activities.

Amusement Ride Operator

Knotts Berry Farm
09.2021 - 02.2022
  • Responsible for providing superior guest service, while ensuring the safe operation of the attractions, including the safety of guests through the enforcement of rider requirements
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Tested equipment daily before opening the ride to guests
  • Enforced park policies, ride restrictions and ride recommendations
  • Verified that safety restraints and belts are correctly secured before the ride was set into motion
  • Took appropriate action to answer or resolve guest questions and complaints
  • Gave directions and delivered ride spiels before guests entered the ride


Lifeguard

Soak City, Knotts Berry Farm
05.2021 - 09.2021
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Provided friendly customer service to guests and addressed concerns.
  • Educated patrons on safety protocols and enforced safety rules.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Kept watch over swimmers to respond quickly to distress situations.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Observed sections of the assigned water zone of responsibility.

Hostess

Red Robin
07.2020 - 05.2021
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.

Sales Associate

Justice For Girls
11.2018 - 08.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

Associate of Arts - Global Studies

College of Southern Nevada
Las Vegas, NV
05.2023

High School Diploma -

Foothill High School
Henderson, NV
05.2019

Skills

  • Policy compliance
  • Safety assurance
  • Customer service
  • Basic Math
  • Problem resolution
  • CPR/AED certified

Accomplishments

    Marched in the 2017 Tournament of Roses parade in Pasadena, CA

    Marched in the 75th Anniversary of the D-Day Landings in Normandy, France

    Co-Coached the Silverado High School Band and Color Guard program to a 2nd place win in a statewide championship.

Certification

First Aid/AED and CPR certification done through American Red Cross

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

“The future belongs to those who believe in the beauty of their dreams.”
Eleanor Roosevelt
Emily Fox