Jonathan Felton
Montgomery
Summary
Detail-oriented professional with strong technical support skills. Experienced in software testing and data verification within the food assistance division. Committed to delivering exceptional client service and maintaining confidentiality.
Overview
12
12
years of professional experience
Work History
Program Specialist
Alabama Department of Human Resources
Montgomery
01.2024 - Current
- Provide technical support to staff members regarding their use of software programs within the food assistance division.
- Perform extensive testing of food assistance software programs and their implementation of the rollout of food assistance benefits.
- Answer questions and respond to inquiries to deliver high levels of service to clients.
- Review official documents thoroughly prior to their delivery to clients.
Financial Support Worker
Alabama Department of Human Resources
Montgomery
01.2014 - 01.2024
- Conducted interviews with clients to assess their eligibility for the program.
- Verified client financial data in order to better identify eligibility for food assistance.
- Handled personal private client information while maintaining complete confidentiality.
- Created extensive documentation for all client data.
- Responded to client issues in order to provide immediate resolution.
Education
Bachelor of Arts - Graphic Design
Auburn University At Montgomery
Montgomery05-2013
Skills
- Technical support
- Software testing
- Data verification
- Client documentation
- Eligibility assessment
- Customer service
- Attention to detail
- Effective communication
- Problem solving
- Time management
Affiliations
Volunteer, Washington Park Community Clothing Drive (November 2025)
Timeline
Program Specialist
Alabama Department of Human Resources
01.2024 - Current
Financial Support Worker
Alabama Department of Human Resources
01.2014 - 01.2024
Bachelor of Arts - Graphic Design
Auburn University At Montgomery