KELLY BRISCOE
Yorktown Heights,NY
Summary
Experienced professional with over 10 years in customer service and administrative support, who has spent the past two years working in human services. This candidate is always ready and willing to learn more and contribute to any team that they are a part of.
Overview
15
15
years of professional experience
Work History
Program Specialist
SPARC Inc.
Yorktown Heights, NY
05.2025 - Current
- Collaborate with other specialists to develop and lead structured, hands-on learning activities that are tailored to the individual needs of participants, promoting growth in both academic and recreational settings.
- Ensure that all participants, both individually and in small groups, are meaningfully engaged in the program, with activities designed to promote skill development, independence, and social-emotional growth.
- Regularly assess participants’ development, adjust activities to support individual goals, and complete progress rubrics to document growth and achievements.
- Maintain thorough and accurate records, including incident reports and attendance logs, to support timely and accurate respite billing and overall service documentation.
- Work closely with Program Assistants to ensure activities are executed safely and effectively. Partner with the Program Manager to adapt curricula based on participant needs and to troubleshoot challenges.
- Provide timely updates to parents, caregivers, and team members regarding participant progress. Respond to concerns with professionalism and empathy.
- Maintain a structured and supportive learning environment that prioritizes the safety and well-being of all participants. Address and document incidents in a timely manner.
Program Assistant
SPARC Inc
Yorktown Heights, NY
02.2024 - Current
- Provide comprehensive support to individuals with intellectual and developmental disabilities, ensuring a safe, comfortable, and positive experience during recreational activities.
- Maintain detailed records of participant attendance, progress, and milestones, ensuring accuracy and compliance with regulations.
- Collaborate with team members to create and implement tailored programs promoting emotional, physical, and personal growth for participants.
- Develop and maintain strong interpersonal relationships with participants and team members, contributing to a positive and inclusive environment.
- Achievement - March 2025 Employee Spotlight
Senior Associate, Theater Operations
Academy of Motion Pictures and Sciences
Los Angeles, CA
10.2022 - 12.2023
- Provided high-level administrative and operational support for theater events, including the 95th Academy Awards.
- Demonstrated excellent customer service by maintaining a professional, approachable demeanor with guests, members, and vendors.
- Fostered effective communication and collaboration with internal teams, leadership, and external stakeholders.
Theater Operations Administrative Assistant
Jacob Burns Film Center
Pleasantville, NY
04.2017 - 07.2020
- Administered daily administrative functions, including scheduling, data entry, and event coordination.
- Managed customer service operations, answering inquiries, addressing concerns, and ensuring a seamless experience for guests.
- Maintained and updated event details and showtimes in Tessitura ticketing system; trained staff on software and customer service best practices.
- Created detailed instruction manuals for staff, covering areas such as customer service procedures, ticketing system use, and emergency protocols.
- Streamlined inventory management processes, ensuring all stock was accurately tracked and replenished as needed.
- Collaborated with management to organize building-wide events, including parties, holiday events, and special event setups.
House Staff
Jacob Burns Film Center
Pleasantville, NY
08.2011 - 04.2017
- Provided excellent customer service by assisting a high volume of guests with ticketing, memberships, and general inquiries.
- Responsible for cash handling, credit card transactions, and completing end-of-shift reconciliation.
- Assisted with inventory management and restocking concessions, ensuring the availability of supplies for smooth operations.
- Developed quick problem-solving skills and maintained composure in a fast-paced, high-pressure environment.
Education
High School -
Walter Panas High School
Cortlandt Manor, NY06.2011
Skills
- Technical Skills:
- Tessitura CRM Ticketing System (Advanced)
- Zendesk (Customer Support Software)
- Asana (Task Management)
- Data Entry & Database Management
- Scheduling & Calendar Management
- Customer Support & Relationship Management
- Event Coordination & Logistics
- Cash Handling & Transaction Reconciliation
- Staff Training & Development
- Strong Communication & Interpersonal Skills
- High-Volume Customer Interactions
Awards
Irwin Silverberg Award for Teamwork and Collaboration - October 2025
Timeline
Program Specialist
SPARC Inc.
05.2025 - Current
Program Assistant
SPARC Inc
02.2024 - Current
Senior Associate, Theater Operations
Academy of Motion Pictures and Sciences
10.2022 - 12.2023
Theater Operations Administrative Assistant
Jacob Burns Film Center
04.2017 - 07.2020
House Staff
Jacob Burns Film Center
08.2011 - 04.2017
High School -
Walter Panas High School