Jonathan Fernandez
Lehigh Acres
Summary
professional with commitment to driving store performance and customer engagement. Proven ability to mentor team members and implement effective sales strategies. Known for collaborative spirit and adaptability in dynamic settings.
Experienced with product lifecycle management and retail merchandising strategies. Utilizes data-driven insights to optimize inventory and improve product placement. Track record of fostering teamwork and ensuring smooth operations within dynamic retail settings.
Overview
14
14
years of professional experience
Work History
Pressure Washer
J&C Elite Pressure Washing LLC
06.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Pro Services Specialist
Lowes Home Improvment
03.2021 - 06.2023
- Boosted sales performance by implementing strategic retail plans and optimizing store layouts.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Retail Sales Consultant
AT&T Corporate
08.2017 - 06.2021
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Trained new employees on store policies, procedures, and best practices for superior customer service.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Maximized sales revenue through personalized recommendations and upselling techniques.
Assistant Manager
Innovation Luggage
05.2012 - 12.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Inventory Manager
Best Buy
06.2011 - 04.2012
- Check merchandise and supply deliveries for accuracy
- Matched bills of product, purchase orders and other documentation
- Maintain ongoing and productive communication with partners regarding new arrivals, product overages and shortages, and delivery delays
Education
High School Diploma -
Tallwood High School
Virginia Beach, VA06-2008
Skills
- Punctuality
- Self-awareness
- Feedback delivery
- Task delegation
- Critical thinking
- Relationship building
- Verbal and written communication
Languages
Spanish
Full Professional
Timeline
Pressure Washer
J&C Elite Pressure Washing LLC
06.2024 - Current
Pro Services Specialist
Lowes Home Improvment
03.2021 - 06.2023
Retail Sales Consultant
AT&T Corporate
08.2017 - 06.2021
Assistant Manager
Innovation Luggage
05.2012 - 12.2016
Inventory Manager
Best Buy
06.2011 - 04.2012
High School Diploma -
Tallwood High School
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