Jonathan Figueroa
Sparks,Nevada
Summary
Experienced leader with a strong background in team guidance, project management, and strategic goal achievement. Skilled in developing efficient processes, maintaining high standards, and aligning efforts with organizational objectives. Recognized for collaborative approach and unwavering commitment to excellence.
Overview
6
6
years of professional experience
Work History
Administrative Assistant II
Division of Health Care Financing and Policy
07.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Performed research to collect and record data.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Lead Patient Access Representative
Renown
11.2022 - 07.2024
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Trained new staff on filing, phone etiquette and other office duties.
- Facilitated communication between patients, providers and other various departments.
Administrative Assistant II
Department of Public and Behavioral Health
10.2018 - 06.2021
- General knowledge of open meeting law.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Education
Associate of Science -
Truckee Meadows Community College
Reno, NV10-2025
Skills
- Proposal Writing
- Data analysis and research
- Microsoft Office 365
- Project Coordination
Languages
Spanish
Timeline
Administrative Assistant II
Division of Health Care Financing and Policy
07.2024 - Current
Lead Patient Access Representative
Renown
11.2022 - 07.2024
Administrative Assistant II
Department of Public and Behavioral Health
10.2018 - 06.2021
Associate of Science -
Truckee Meadows Community College
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