R Programming
Jonathan Frank
Data Analyst
Abingdon,MD
Summary
Detail-focused Entry-level Data Analyst: recently completed the Google Data Analytics Professional Certificate. Strong knowledge of platforms for effective data analysis such as SQL, R, Excel and Tableau. Excellent communication, organizational, and analytical skills.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Service Advisor
Acura Of Hunt Valley
Cockeysville , Maryland
2019.02 - Current
- Use dashboard software to suggest add-on services that would be helpful to customers and improve bottom line.
- Greet customers and asked open-ended questions to better determine needs.
- Document problems and corrective actions to maintain records.
- Develop estimates by costing materials, supplies and labor.
- Handle customer issues with confidence, using complex problem solving to provide effective resolution.
- Calculate correct order totals, updated accounts and maintained detailed records for inventory management.
- Improve sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Fast Track Full Desk Account Executive
Tech USA
Millersville , MD
2018.06 - 2022.10
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Cold called, canvassed and obtained referrals to develop sales pipeline.
- Created and executed account strategies to translate organizational goals into client activities.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Used multiple resume databases to find and contact candidate.
Shift Supervisor/Server
Macaroni Grill
Timonium , Maryland
2015.11 - 2017.04
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Increased sales significantly by upselling higher-end products to customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Education
Data Analytics Professional Certificate -
Google
Online 2022.03 - 2022.06
Bachelor of Science - Business Administration And Management
Towson University
Towson, MD 2015.09 - 2018.06
Skills
Data analysis
undefinedSoftware
SQL queries
Tableau
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Timeline
Data Analytics Professional Certificate -
Google
2022.03 - 2022.06
Service Advisor
Acura Of Hunt Valley
2019.02 - Current
Fast Track Full Desk Account Executive
Tech USA
2018.06 - 2022.10
Shift Supervisor/Server
Macaroni Grill
2015.11 - 2017.04
Bachelor of Science - Business Administration And Management
Towson University
2015.09 - 2018.06
Similar Profiles
Rachel ClarkeRachel Clarke
Billing Clerk at Acura of Valley StreamBilling Clerk at Acura of Valley Stream
Lianny AcostaLianny Acosta
Receptionist at Acura Of Valley StreamReceptionist at Acura Of Valley Stream
Kevin FulmoreKevin Fulmore
Muay Thai Instructor at Ground Control Hunt ValleyMuay Thai Instructor at Ground Control Hunt Valley