R Programming
Jonathan Frank
Data Analyst
Abingdon,MD
Summary
Detail-focused Entry-level Data Analyst: recently completed the Google Data Analytics Professional Certificate. Strong knowledge of platforms for effective data analysis such as SQL, R, Excel and Tableau. Excellent communication, organizational, and analytical skills.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Service Advisor
Acura Of Hunt Valley
Cockeysville, Maryland
02.2019 - Current
- Use dashboard software to suggest add-on services that would be helpful to customers and improve bottom line.
- Greet customers and asked open-ended questions to better determine needs.
- Document problems and corrective actions to maintain records.
- Develop estimates by costing materials, supplies and labor.
- Handle customer issues with confidence, using complex problem solving to provide effective resolution.
- Calculate correct order totals, updated accounts and maintained detailed records for inventory management.
- Improve sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Fast Track Full Desk Account Executive
Tech USA
Millersville, MD
06.2018 - 10.2022
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Cold called, canvassed and obtained referrals to develop sales pipeline.
- Created and executed account strategies to translate organizational goals into client activities.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Used multiple resume databases to find and contact candidate.
Shift Supervisor/Server
Macaroni Grill
Timonium, Maryland
11.2015 - 04.2017
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Increased sales significantly by upselling higher-end products to customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Education
Data Analytics Professional Certificate -
Google
Online 03.2022 - 06.2022
Bachelor of Science - Business Administration And Management
Towson University
Towson, MD 09.2015 - 06.2018
Skills
Data analysis
Analytical and Critical Thinking
Data formatting
Report preparation
Creative problem solving
Data Visualization
Software
SQL queries
Tableau
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Timeline
Data Analytics Professional Certificate -
Google
03.2022 - 06.2022
Service Advisor
Acura Of Hunt Valley
02.2019 - Current
Fast Track Full Desk Account Executive
Tech USA
06.2018 - 10.2022
Shift Supervisor/Server
Macaroni Grill
11.2015 - 04.2017
Bachelor of Science - Business Administration And Management
Towson University
09.2015 - 06.2018