Jonathan Galarza
Lake Orion,MI
Summary
Versatile Automotive Technician with over 10 years of experience diagnosing and repairing a wide range of automotive issues across diverse vehicle types. Proven expertise in resolving complex mechanical, electrical, and technological challenges, ensuring optimal vehicle performance and customer satisfaction. Recognized for exceptional teamwork, effective communication, and strong problem-solving abilities that enhance a collaborative work environment. Committed to staying current with industry advancements to deliver high-quality service and innovative solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Class A Automotive Service Technician
Baker Auto
09.2023 - Current
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Contributed to team success by sharing technical expertise during challenging diagnostic scenarios or difficult repairs.
- Reduced rework rates by consistently performing thorough inspections and accurately identifying all necessary repairs.
- Collaborated with team members to improve service efficiency and customer satisfaction.
- Enhanced customer satisfaction by diagnosing and repairing complex automotive issues in a timely manner.
Automotive Service Technician
Great Lakes Auto Repair Service
03.2023 - 09.2023
- Diagnosed and repaired automotive systems, ensuring optimal vehicle performance.
- Performed routine maintenance tasks including oil changes, tire rotations, and brake inspections.
- Maintained accurate service records and documentation for all repairs performed.
- Trained junior technicians on best practices for vehicle maintenance and repair procedures.
Automotive Service Technician
West Town Towing
12.2022 - 03.2023
- Diagnosed and repaired commerical tow truck automotive and electrical systems and lighting, ensuring optimal vehicle performance.
- Implemented process improvements that reduced turnaround time for customer service requests.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Automotive Service Technician
Lasco Ford
09.2021 - 11.2022
- Utilized diagnostic tools to identify issues and recommend effective solutions.
- Diagnosed and repaired automotive systems, ensuring optimal vehicle performance.
- Performed routine maintenance tasks including oil changes, tire rotations, and brake inspections.
Automotive Service Technician
Serra Ford
09.2019 - 09.2021
- Collaborated with team members to improve service efficiency and customer satisfaction.
- Performed routine maintenance tasks including oil changes, tire rotations, and brake inspections.
- Diagnosed and repaired automotive systems, ensuring optimal vehicle performance.
New Car Sales Consultant
Milosch's Palace Chrysler Dodge Jeep Ram
03.2018 - 08.2018
- Established strong customer relationships to facilitate vehicle sales and enhance client satisfaction.
- Conducted comprehensive product demonstrations to effectively showcase features and benefits of new vehicles.
- Collaborated with finance team to streamline financing options, improving customer understanding and satisfaction.
- Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
Automotive Service Advisor
Serra Automotive
06.2016 - 04.2017
- Guided customers through service options, ensuring clarity and satisfaction with recommended solutions.
- Collaborated with technicians to assess vehicle issues and communicate findings to clients effectively.
- Streamlined communication processes between service department and customers, improving overall service experience.
Education
Diploma - Automotive Technology II + Ford FACT
Universal Technical Institute, Inc.
Lisle, IL09-2015
Skills
- Vehicle maintenance and repair
- Advanced diagnostics
- Suspension systems
- Installations and repairs
- Heating and air conditioning
- Electrical systems
- Preventative maintenance
- Electrical failure repairs
- Troubleshooting skills
- Team collaboration
- Customer relations
- Problem-solving
Certification
Mechanic License # M272421
- AUTO Engine Tune-up/Performance
- AUTO Electrical Systems
- AUTO Front End and Steering
- AUTO Engine Repair
- AUTO Brakes and Braking Systems
- AUTO Heating and Air Conditioning
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Class A Automotive Service Technician
Baker Auto
09.2023 - Current
Automotive Service Technician
Great Lakes Auto Repair Service
03.2023 - 09.2023
Automotive Service Technician
West Town Towing
12.2022 - 03.2023
Automotive Service Technician
Lasco Ford
09.2021 - 11.2022
Automotive Service Technician
Serra Ford
09.2019 - 09.2021
New Car Sales Consultant
Milosch's Palace Chrysler Dodge Jeep Ram
03.2018 - 08.2018
Automotive Service Advisor
Serra Automotive
06.2016 - 04.2017
Diploma - Automotive Technology II + Ford FACT
Universal Technical Institute, Inc.
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