Jonathan Garcia
Gilbert,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Fat Willy's Family Sports Grill
Mesa, AZ
12.2023 - 05.2024
- All the same roles and responsibilities provided previously.
Sales Manager/Trainer
Vision Solar
Tempe, AZ
07.2021 - 12.2023
- Developed and implemented comprehensive sales training programs for new and existing employees.
- Provided one-on-one coaching to sales representatives on effective communication techniques.
- Conducted weekly sales meetings to review performance, discuss best practices, and set goals.
- Assessed individual employee's strengths and weaknesses through observation, interviews, surveys, and testing.
- Designed interactive activities to reinforce learning objectives during training sessions.
- Created visual aids such as slideshows, videos, and handouts for use in training sessions.
- Evaluated the effectiveness of training programs by measuring changes in job performance after completion of program.
- Provided ongoing support to employees regarding product knowledge questions or concerns.
- Prepared detailed reports summarizing results of post-training assessments including areas needing improvement or further development.
- Developed a system for tracking progress on objectives set during trainings in order to measure success rate.
Bartender
Fat Willy's Family Sports Grill
Chandler, AZ
09.2017 - 07.2021
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Education
Certificate of Completion - Web Development
Arizona State University
Tempe, AZ05-2024
High School Diploma -
Williams Field High School
Higley, AZ05-2013
Skills
- Food Service
- Menu Memorization
- Health codes compliance
- Suggestive Selling
- Payment Processing
- Beverage Preparation
- Service-oriented mindset
- Customer service expertise
- Point of sale systems
- Sales expertise
- Team training and development
Certification
Food Handlers/Alcohol certification
References
References available upon request.
Timeline
Bartender
Fat Willy's Family Sports Grill
12.2023 - 05.2024
Sales Manager/Trainer
Vision Solar
07.2021 - 12.2023
Bartender
Fat Willy's Family Sports Grill
09.2017 - 07.2021
Certificate of Completion - Web Development
Arizona State University
High School Diploma -
Williams Field High School
Food Handlers/Alcohol certification
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