Jonathan Garcia
Gilbert,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Fat Willy's Family Sports Grill
Mesa, AZ
12.2023 - 05.2024
- All the same roles and responsibilities provided previously.
Sales Manager/Trainer
Vision Solar
Tempe, AZ
07.2021 - 12.2023
- Developed and implemented comprehensive sales training programs for new and existing employees.
- Provided one-on-one coaching to sales representatives on effective communication techniques.
- Conducted weekly sales meetings to review performance, discuss best practices, and set goals.
- Assessed individual employee's strengths and weaknesses through observation, interviews, surveys, and testing.
- Designed interactive activities to reinforce learning objectives during training sessions.
- Created visual aids such as slideshows, videos, and handouts for use in training sessions.
- Evaluated the effectiveness of training programs by measuring changes in job performance after completion of program.
- Provided ongoing support to employees regarding product knowledge questions or concerns.
- Prepared detailed reports summarizing results of post-training assessments including areas needing improvement or further development.
- Developed a system for tracking progress on objectives set during trainings in order to measure success rate.
Bartender
Fat Willy's Family Sports Grill
Chandler, AZ
09.2017 - 07.2021
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Education
Certificate of Completion - Web Development
Arizona State University
Tempe, AZ05-2024
High School Diploma -
Williams Field High School
Higley, AZ05-2013
Skills
- Food Service
- Menu Memorization
- Health codes compliance
- Suggestive Selling
- Payment Processing
- Beverage Preparation
- Service-oriented mindset
- Customer service expertise
- Point of sale systems
- Sales expertise
- Team training and development
Certification
Food Handlers/Alcohol certification
References
References available upon request.
Timeline
Bartender
Fat Willy's Family Sports Grill
12.2023 - 05.2024
Sales Manager/Trainer
Vision Solar
07.2021 - 12.2023
Bartender
Fat Willy's Family Sports Grill
09.2017 - 07.2021
Certificate of Completion - Web Development
Arizona State University
High School Diploma -
Williams Field High School
Similar Profiles
Gene RiegleGene Riegle
Line Cook at Fat Willy's Family Sports GrillLine Cook at Fat Willy's Family Sports Grill
Anna HelingAnna Heling
Social Media Manager at Fat Jacks Sports Bar and GrillSocial Media Manager at Fat Jacks Sports Bar and Grill
Christian LeeChristian Lee
Cashier at Willy's Mexicana GrillCashier at Willy's Mexicana Grill