Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Garcia

Dexter,IA

Summary

I am a dedicated professional with experience in the retail side of Kwik Trip, and as a laborer with my family's company. With almost 3 years of experience in the fast-paced retail environment of Kwik Trip, I have honed my ability to stay organized, manage time efficiently, and prioritize safety. My time as a laborer further strengthened my work ethic and attention to detail. I am now eager to transition into a Delivery Coordinator 1 Trainee role, leveraging my commitment to safety, fast learning abilities, and dedication to deliver exceptional service. I am ready to bring my skills and passion for excellence to a new opportunity in the logistics of Kwik Trip.

Overview

6
6
years of professional experience

Work History

Assistant Store Leader

Kwik Trip Inc.
De Soto, IA
11.2023 - Current
  • Provided guidance and leadership to store team members.
  • Monitored store operations, ensuring compliance with company policies and procedures.
  • Assisted in the development of strategies for increasing customer satisfaction and sales performance.
  • Coached, mentored and trained new team members on operational processes and procedures.
  • Resolved customer complaints in a professional manner.
  • Conducted regular audits of cash handling practices to ensure adherence to company policies.
  • Watched for and recognized security risks and thefts to prevent or handle situations.

Guest Service Leader

Kwik Trip
De Soto, IA
12.2021 - 11.2023
  • Instruct new coworkers on correct procedures for tasks.
  • Provide constructive feedback and one-on-one coaching to coworkers.
  • Follow established procedures and requirements for safe food handling, storage and service.
  • Help resolve Coworker complaints and issues with fellow leadership.
  • Promote Safety and wellness within the store.
  • Maintain cash and balance register books for end of shift.
  • Go through the kwik fix list and maintain equipment cleanliness and operation.
  • Prepare and help lead store meetings.

Guest Service Coworker

Kwik Trip Inc.
Waukee, IA
06.2021 - 12.2021
  • Promoted high level of guest service through genuine, enthusiastic and friendly interactions.
  • Managed guest complaints and rectified issues to complete satisfaction.
  • Answered phones to respond to customer inquiries and help find resolutions to the problem.
  • Invited guests to join loyalty the program and special promotions to stay connected.
  • Organized and cleaned Red Zone for rushes, fostering strong visual presentation.
  • Worked with kitchen coworkers to help serve hot food and chicken.

Meat Clerk

Fareway Grocery
Waukee, IA
03.2021 - 06.2021
  • Practiced sanitation procedures by maintaining clean and neat work area.
  • Used slicers and other department equipment to prepare cuts of meat for customers.
  • Assessed food for freshness before stocking cases or rotating products.
  • Managed high customer volume efficiently by accurately cutting, wrapping and weighing products.
  • Maintained product knowledge to respond to customer questions and make suggestions.
  • Maintained safe food handling practices to prevent germ spread.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.

Laborer

Hartland Rugh Cleaning and Construction Services
Dexter, Iowa
05.2020 - 02.2021
  • Ensured proper operation of tools and equipment at the site following safety requirements
  • Loaded and unpacked construction supplies and distributed them to appropriate locations
  • Followed instruction for assigned tasks from foreperson and lead teams in performing new phases of the work
  • Discarded construction waste according to state, local, federal, and company guidelines
  • Communicate with site supervisors and team members to complete project objectives on schedule
  • Unloaded and organized building materials to help skilled workers efficiently complete
  • Completed variety of physical labor tasks.
  • Used picks and shovels to dig, spread and level dirt and gravel.
  • Applied caulking compounds by hand or caulking guns to protect against entry of water or air.

Crew Trainer

McDonald's
Stuart, Iowa
10.2018 - 05.2020
  • Provided instruction for POS system operations, including sending orders and completing transactions
  • Increased employee retention by establishing positive environment among team members
  • Promoted teamwork, customer focus, and commitment to meet performance metrics
  • Served customers, motivated crews, and kept the restaurant clean and well organized
  • Observed kitchen operations to ensure food was prepared safely and at correct temperatures
  • Followed training curriculum that emphasized expectations for an exceptional team associate
  • Taught crew members to maintain and clean kitchen equipment
  • Reviewed common food safety regulatory violations and guidelines for safe, sanitary environment.
  • Instructed new team members on correct procedures for operations.

Education

High School Diploma -

West Central Valley High School
Stuart, IA
05.2020

Skills

  • Verbal and Written Communication
  • Customer Service
  • Flexible Schedule
  • Issue Resolution
  • Inventory Monitoring
  • Team Leadership and Supervision
  • Coaching and Mentoring
  • Cleaning and Organization

Timeline

Assistant Store Leader

Kwik Trip Inc.
11.2023 - Current

Guest Service Leader

Kwik Trip
12.2021 - 11.2023

Guest Service Coworker

Kwik Trip Inc.
06.2021 - 12.2021

Meat Clerk

Fareway Grocery
03.2021 - 06.2021

Laborer

Hartland Rugh Cleaning and Construction Services
05.2020 - 02.2021

Crew Trainer

McDonald's
10.2018 - 05.2020

High School Diploma -

West Central Valley High School

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