Jonathan Garcia
Scottsdale,AZ
Summary
Adept at enhancing customer experiences and streamlining online orders, I leveraged strong interpersonal skills and product expertise at Walmart to elevate shopping satisfaction. Recognized for exceptional service and efficient problem-solving, I excel in delivery management and relationship building, ensuring seamless transactions and fostering customer loyalty. Effective at choosing items to fulfill customer orders. Excellent sales, service, and communication skills. Focused on building customer loyalty with a relationship-oriented approach. Work closely with the manager in order to make sure the team is working the way they are supposed and in a timely manner I also take care of claims and dispose of items that are in poor quality due to items being out of temp, poor quality, or item is missing.
Overview
6
6
years of professional experience
Work History
Walmart Online Shopper
Walmart
Scottsdale, AZ
09.2022 - Current
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Completed pickup and shopping orders for customers within local area.
- Assisted teammates with daily tasks during peak periods.
- Kept patient health and personal information private and confidential.
- Conducted personalized shopping services for clients based on their preferences, sizes, and needs.
- Handled customer inquiries regarding order status, shipping costs, and payment options.
- Maintained up-to-date knowledge of fashion trends, new collections, and market availability.
- Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.
- Suggested comparable products to replace out-of-stock items.
- Secured and stored items until customer pickup.
- Coordinated with tailors and alteration services to ensure perfect fit for clients' purchases.
- Handled client budgets efficiently, ensuring the best value for their spending.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Developed and maintained client profiles, including style preferences, sizes, and budget requirements.
- Collaborated with store personnel and brand representatives to secure the best deals for clients.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Mentored junior team members and managed employee relationships.
- Scanned items to ensure correct pricing and identification of products.
- Resolved customer complaints in a professional manner when needed.
- Responded to customers' questions regarding store policies and services.
- Followed safety guidelines in order to prevent accidents on the job.
Taco Bell
Taco Bell
Scottsdale , AZ
03.2022 - 08.2025
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Volunteer
Boys and Girls Club
Scottsdale , AZ
01.2020 - 03.2024
- Kept business entrances clean, tidy and professional in appearance.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Replaced air filters on heating and ventilation systems.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- helped clean parks and achieve other goals in order to be invited to a once-a-year exclusive meeting, which only certain boys and girl's clubs who reached a certain level through volunteer work and fundraisers are able to attend
Education
High School Diploma -
Student Choice
Tempe, AZSkills
- Product photography
- Website navigation
- Product research
- Price comparison
- Returns handling
- Shipping coordination
- Order tracking
- Sales proficiency
- Online order processing
- Delivery procedures
- Flexible schedule
- Strong interpersonal skills
- Product awareness
- Deadline driven
- Customer service
- Shopping management
- Car maintenance
- Product expertise
- Verifying order accuracy
- Attention to detail
- Prioritizing orders
- Planning and organization
- Delivery management
- Delivery organization
- Physical stamina
- Sales expertise
- Relationship building
- Verbal and written communication
- Customer relations
- Decision-making
- Lift up to 100 pounds
- Merchandise selection
- Order proofing
- Online ordering
Affiliations
- On my free time I work as a mechanic on my own vehicles and perform harder to do mechanical work on lowered trucks
- I also like to volunteer at the boys and girls club on my free time by assisting them on clean up projects that they have.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Walmart Online Shopper
Walmart
09.2022 - Current
Taco Bell
Taco Bell
03.2022 - 08.2025
Volunteer
Boys and Girls Club
01.2020 - 03.2024
High School Diploma -
Student Choice
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